Anonymous wrote:USAA.

They used to be incredible but I've just gotten another letter with a check for a small amount that they are refunding me because of errors on their part. The letter doesn't explain what the issue is/was and when I call they don't know either.

Do not bank with these people.

Anonymous wrote:

Anonymous wrote:In your opinion, which companies have you had the worst customer service/experiences? I'm not just talking crappy attitudes of the employees but actual bad experiences with service.

My most recent bad experiences are with Mint Mobile and Pottery Barn. Both companies have very polite reps, but they flat out lie about expectations they can meet. I dropped Mint because their wait times to speak with a representative are way too long, and when you finally get someone, you get passed around and have to retell your issues to each rep because they don't take notes for the next person to read. I was also told that a ticket had been logged to address a problem I was having, only to find out days later that there was no ticket.

Pottery Barn is, amongst other things, flat-out disorganized. After waiting almost a year, they delivered my couch. A few days later, they called to schedule the delivery of my couch again. I had to make multiple calls to stop the delivery of a second couch.

They sent me a double of a rather expensive chair I ordered, without charging me for it. It came along with many items and somehow I didn’t notice right away. I called and emailed about the error and never got a reply. Now I have a nice free chair. The disorganization can work to your advantage.

Anonymous wrote:

Anonymous wrote:Shark vacuums - my three month old vacuum's floor head stopped working. They said the belt wasn't covered under warranty and I'd have to pay $140 for a brand new head on a $200 machine after just months of use. I didn't realize Sharks can't be repaired at vac shops - they don't supply their parts.

I guess this belongs on the good experiences thread, but I just had a great interaction with Samsung regarding a broken part on my vacuum stick. The broken piece was due to negligence on the part off my careless son, and I was fully prepared to pay to have it repaired. I contacted Samsung, mailed the part in, they fixed it at no cost, returned it to me one week later, and gave me a free spare battery. The vacuum stick is the best thing since sliced bread and well worth the cost. Samsung's great service has me as a lifelong customer now.

Anonymous wrote:Shark vacuums - my three month old vacuum's floor head stopped working. They said the belt wasn't covered under warranty and I'd have to pay $140 for a brand new head on a $200 machine after just months of use. I didn't realize Sharks can't be repaired at vac shops - they don't supply their parts.

Anonymous wrote:

Anonymous wrote:verizon wirelss takes it to another level.

Anything Verizon. They outright lie about everything and do anything they can to add charges.


USAA. If you read the complaints and investigations into what has been going on with them you'd never trust them. They have no security or competence in their IT. I assume everyone's information there has been hacked.

I do not understand why people order furniture from PB and related stores given how horrible they are at ever delivering said furniture.

Anonymous wrote:verizon wirelss takes it to another level.

Anonymous wrote:In your opinion, which companies have you had the worst customer service/experiences? I'm not just talking crappy attitudes of the employees but actual bad experiences with service.

My most recent bad experiences are with Mint Mobile and Pottery Barn. Both companies have very polite reps, but they flat out lie about expectations they can meet. I dropped Mint because their wait times to speak with a representative are way too long, and when you finally get someone, you get passed around and have to retell your issues to each rep because they don't take notes for the next person to read. I was also told that a ticket had been logged to address a problem I was having, only to find out days later that there was no ticket.

Pottery Barn is, amongst other things, flat-out disorganized. After waiting almost a year, they delivered my couch. A few days later, they called to schedule the delivery of my couch again. I had to make multiple calls to stop the delivery of a second couch.

Anonymous wrote:UPS- trying to do an Amazon return and the guy told me that I needed to put it in a box and tape it up. Ummm no thats not how this works. It was a snowsuit that was too long and Amazon literally tells you to just bring it in. Ive done multiple returns and never had to put it in a box. Called Customer Service to confirm whether I needed a box. They said no and thought I was crazy (because why would you need a box?!?)- told them why I asked and she said just try again, maybe he misunderstood you. Went back in line and told him that Amazon rep said just return it, no box needed. He flat out refused and told me I was wrong, that it needed to be in the "ORIGINAL PACKAGING".....I just left.


OMG, was this the UPS on the Hill? This very thing happened to me yesterday!