Anonymous
03/15/2016 13:34
Subject: Customer's death in family
Anonymous wrote:If we're talking I'd say "I'm so sorry to hear that". If it was email I'd say "I'm sorry for your loss". Then move on. It does not matter that it's a customer.
Very true, however I noted that it was my customer due to a superior status and the formal nature of our relationship.
Yes via email.
Anonymous
03/15/2016 13:32
Subject: Customer's death in family
Anonymous wrote:If we're talking I'd say "I'm so sorry to hear that". If it was email I'd say "I'm sorry for your loss". Then move on. It does not matter that it's a customer.
This would be my approach as well.
Anonymous
03/15/2016 13:30
Subject: Customer's death in family
If we're talking I'd say "I'm so sorry to hear that". If it was email I'd say "I'm sorry for your loss". Then move on. It does not matter that it's a customer.
Anonymous
03/15/2016 13:29
Subject: Customer's death in family
My customer briefly mentioned he would be out of office due to a death in the family (wife's uncle).
How do you respond to something like this?
Should I respond with nothing, or "sorry for your loss" or "my condolences to you and your wife"?
How do you respond to something like this?
Should I respond with nothing, or "sorry for your loss" or "my condolences to you and your wife"?