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Reply to "Pottery Barn - "Shipping and Processing" fees"
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[quote=Anonymous]This week, I met with someone from PB to discuss the purchase of a couple of couches, rugs and other items for our new home. The sales rep from PB just emailed me some estimates, which included "shipping and processing" fees. Apparently, the S&P fees are in addition to the $100+ delivery surcharges. I was surprised to see this. Is this normal for furniture stores? I have NO frame of reference since I've never actually purchased furniture from a store other than IKEA. Do you think this fee has any wiggle room? My total order should be around $10,000-$15,000. Has any one had any luck in getting them to come down on their fees for a similarly sized order?[/quote]
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