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Reply to "Pottery barn sent me towels that came apart in multiple places. Refused return because item was"
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[quote=Anonymous]I would call again and ask to speak to a manager if you did not the first time. Usually someone at the call center or the regular employee at the store can't do much. If a manager refuses then file an online complaint with the Better Business Buerau. I did this recently and was pleased to get a $25 credit. And to the PP - yes, you should expect to get a refund from a product that is horrible quality. Any good company would do this. [/quote]
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