Reply to Restoration Hardware Sofas?

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Reply to "Restoration Hardware Sofas?"

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[quote=Anonymous]Yes, we have two. One is a big leather sofa for our tv room, and another is gray and tufted linen/ canvas type material. Both are great so far. When we first got the leather couch, there was a tiny cut/ rip in the leather fabric. RH arranged for a new couch to be delivered and we kept the first as a loaner. However, the second was inspected on the truck and found to have problems. At this point we asked them what they would discount if we kept the damaged one, and I believe they took about 2k off of the price. The tear is not at all noticeable.  The gray tufted couch was peed on by my cat. The cushion cover was able to be professionally cleaned, but we had to order two new cushion inserts for about 400$ because they won't sell only one. Ended up taking about 3 months to get the replacement.  We also have 4 lounge chairs from RH. One did arrive damaged but we were able to get a replacement I a week. So I would just advise to check everything carefully and don't hesitate to call the company on it.[/quote]

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