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[quote=Anonymous]OP here. Thank you PPs, but most of these were not my original ideas. I had a boss who ingrained these in us. This was at a buffet steakhouse, so not exactly fine dining. I think he was good about figuring out these little things because he would actually sit and eat like a regular customer with his friends and family on a regular basis. He was constantly looking for ways to improve the customer experience. For example, he realized that his wife always needed to ask for an extra cup of ice with her tea. From that point on, we were expected to give everyone a cup of ice for their tea. You would not believe how much people appreciated that. When their own kids were toddlers, they realized that the one wet wipe and plastic bib that came wrapped in the highchair tray did not cut it, so that's when we were told to start bringing extras.

I don't know that a lot of restaurant owners truly attempt to experience their restaurant from the customer's perspective. But they really should.[/quote]

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