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[quote=Anonymous]You need training. In the meantime read stuff. Like this... http://customerservicezone.com/faq/indexangrycustomers.htm http://m.wikihow.com/Deal-With-Rude-Customers The reason OP can't fix it is because she does not make the rules. She can't change the rules. You will learn "buzz phrases" like I completely understand I am going to work with you to resolve yor issue That makes me frustrated too, I will let my boss know Angry people are illogical. Once you master this you WILL be marketable. [/quote]
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