You need training. In the meantime read stuff. Like this...


http://customerservicezone.com/faq/indexangrycustomers.htm


http://m.wikihow.com/Deal-With-Rude-Customers


The reason OP can't fix it is because she does not make the rules. She can't change the rules.

You will learn "buzz phrases" like

I completely understand
I am going to work with you to resolve yor issue
That makes me frustrated too, I will let my boss know

Angry people are illogical.

Once you master this you WILL be marketable.

What are these problems that can't be fixed? Why can't you fix them?

I'm sorry. I left my job as a preschool/kindergarten teacher to take a much higher paying job many years ago. I lasted less than a year. I love working with kids. It's just who I am.

I found a job as a daycare director and LOVED it!!! We moved and I found my dream job! I work as a children's program director in a huge neighborhood rec center. Perfect job for me!

I 'm not going to tell you to "snap out of it" because maybe the job just isn't the right one for you. I'll take 75 loud summer camp kids over a quiet office environment any day!

I would use this time to find a job you like!

I started a new job ten months ago. I was a childcare worker and desperately needed a new field- I had been in the nanny/childcare field for maybe eight years and was burnt out. I now work in property management, in an office environment. I have posted here before but can't find the thread.
I was so happy to make the switch, and I love my co-workers. The paperwork is easy, computer systems are easy, usual business is fine- but it's the day-to-day issues with the residents. Every day there are complaints/concerns that I am not equipped to handle, and just flat-out don't want to. I know I sound like a brat, hence the 'snap me out of it' part of my title.
But, I didn't realize how customer service oriented the job would be. In hindsight, I should have known. I get yelled at, bitched at, angry emails/phone calls- and because our office is within the residences - they barge in multiple times a day. It's not like I'm dealing with a rude customer that I'll never see again - they live where I work, and they are relentless.
Part of the problem is I am low on the totem pole and don't have much experience with CS - but like I said, I don't WANT to have experience with it. My entire body tenses up when a resident comes in to bitch. Yesterday, I felt like I was going to cry. I get extremely frustrated when there's a problem that I can't just fix. I get anxious when someone plant down in front my desk and goes on and on and on about something that I know will not go away.

I don't know what to do. So many positions deal with rude people, bad aspects of the job, problems that can't be fixed, etc -- so possibly I should just get used to it?