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[quote=Anonymous]I started a new job ten months ago. I was a childcare worker and desperately needed a new field- I had been in the nanny/childcare field for maybe eight years and was burnt out.  I now work in property management, in an office environment. I have posted here before but can't find the thread. 
I was so happy to make the switch, and I love my co-workers. The paperwork is easy, computer systems are easy, usual business is fine- but it's the day-to-day issues with the residents. Every day there are complaints/concerns that I am not equipped to handle, and just flat-out don't want to. I know I sound like a brat, hence the 'snap me out of it' part of my title. 
But, I didn't realize how customer service oriented the job would be. In hindsight, I should have known. I get yelled at, bitched at, angry emails/phone calls- and because our office is within the residences - they barge in multiple times a day. It's not like I'm dealing with a rude customer that I'll never see again - they live where I work, and they are relentless. 
Part of the problem is I am low on the totem pole and don't have much experience with CS - but like I said, I don't WANT to have experience with it. My entire body tenses up when a resident comes in to bitch. Yesterday, I felt like I was going to cry.  I get extremely frustrated when there's a problem that I can't just fix. I get anxious when someone plant down in front my desk and goes on and on and on about something that I know will not go away.

I don't know what to do. So many positions deal with rude people, bad aspects of the job, problems that can't be fixed, etc -- so possibly I should just get used to it?

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