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Travel Discussion
Reply to "Airline Compensation?"
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[quote=Anonymous]I was to fly from LA to Dulles last night at 6 pm west coast time. It was delayed until 7:30pm, then 8:00pm, then 9:00pm, then cancelled at 10:30pm. American gave me a voucher for a flea bag Super 8 which I accepted given the hour. They promised to rebook all of us on a 7:00 am today, which they honored. But, on the flight today, everyone was telling me I'm entitled to a future free ticket, complete refund of the cost of the one that got cancelled, and $400 cash. I talked to the gate agent at Dulles when I landed and she told me I was entitled to absolutely nothing and was actually rather aggresive and rude about it all. Googling tells me she was 100% lying. How do I : 1. Get what is owed to me, and, 2. How is it legal for American to tell their employees to lie to customers?[/quote]
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