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[quote=Anonymous]I’m at my wits end with my mom and tech issues, mainly her basic usage of the internet. Somehow she can figure out how to order things from storefronts, but can’t figure out how to open her medical portal—I just spent twenty minutes walking her through entering her username and password, and she still couldn’t figure it out.

We are incompatible in that she’s a Samsung and I’m an Apple, so we can’t FaceTime. She also refuses to use any of the video chat apps I downloaded on her phone. So I have to try and walk her through steps blindly. She refuses to take a class, and doesn’t trust anyone else to help her.

She doesn’t understand the most basic of jargon, so helping her is difficult. Like just now, she adamant that she had logged into the portal, but when I asked her what she was seeing, she was clearly still on the browser home page.

It’s not a cognitive issue, she was literally just at the doctor for her annual checkup!

Whenever I try to help her, she says I’m “starting a fight” or “abusing her”. Sometimes I do raise my voice in frustration, but she’s not making it easy for me! I’m certainly not yelling at her, though.

Please, give me your advice![/quote]

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