Reply to My package was stolen. What responsibility does the sender have?

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[quote=Anonymous]I exchanged a pair of Frye shoes. At the time of the exchange, they sent correspondence stating, "another email will be sent to you once the refund or exchange process is completed." I received an email saying they received the shoes, but there was no follow-up regarding the exchange shipment with the tracking number.

On Friday, out of concern about the delay, I emailed the support team about the exchange shipment. They followed up with a picture of the delivery to my front porch three days earlier. I rarely go out my front door since my garage is in the back of the house. Since I was not aware of a shipment, I had no reason to check the front. The package was stolen, and I have footage from my camera of the theft.

What responsibility does the company have, since they never alerted me to the shipment so I could track it? I filed a dispute with my bank, but I feel strongly that the company should be responsible since they never notified me of the shipment. I am one of those people who stalks shipment tracking/receipt.[/quote]

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