Anonymous wrote:Your fault for living in a criminal neighborhood. Why would it be their fault?

Oh please! This can happen in any urban neighborhood. And urban doesn’t equal criminal. I live in brownstone Brooklyn and this happens all the time.

Your fault for living in a criminal neighborhood. Why would it be their fault?

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

Op here, this part is what's bugging me. I have a Ring camera, so when there's a delivery and the delivery person rings the doorbell, I receive a notification. Otherwise, I get the average notifications that someone walked past my door that I ignore. Had he rang the bell, I would've known there was a delivery. The shoes were $165 —nothing to sneeze at —but it's the violation of watching someone brazenly walk off with my package and having no recourse.

Frye always sends shipment emails that I track, so not doing so this time is what bothers me. They also send "Your Package has Arrived!" emails, but again, nothing this time. I feel like this failure is primarily on them for being inconsistent with their shipping practices. I just ordered boots in early October with no issues.

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

The proof of delivery was the picture showing it was delivered to the front porch. Unless the OP and the sender agreed ahead of time to requiring a signature, the sender was not obligated to get a signature.

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

I disagree. Unless in the shipping agreement with the company the necessity of a signature was expressly stated, it should be assume that the package will be delivered sans signature.

Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

Consider renting a PO box for safe delivery of mail and packages.

Anonymous wrote:They have no responsibility here. The package was delivered. The theft has absolutely nothing to do with you not receiving a notification.

I agree. I know it stinks though, OP.

From this point forward, include instructions when expecting packages. 'Leave packages in back' or 'Please send email alert when package is mailed' would help here. At this point it's the police's issue, not the senders.

Welcome to dc

The package was delivered to your home. It's your responsibility to be aware of items at your home. Perhaps you should check your own front porch periodically.

They have no responsibility. They delivered the item. It’s not their fault you didn’t see the package for 3 days.

None. Did you report the theft?

They have no responsibility here. The package was delivered. The theft has absolutely nothing to do with you not receiving a notification.

I exchanged a pair of Frye shoes. At the time of the exchange, they sent correspondence stating, "another email will be sent to you once the refund or exchange process is completed." I received an email saying they received the shoes, but there was no follow-up regarding the exchange shipment with the tracking number.

On Friday, out of concern about the delay, I emailed the support team about the exchange shipment. They followed up with a picture of the delivery to my front porch three days earlier. I rarely go out my front door since my garage is in the back of the house. Since I was not aware of a shipment, I had no reason to check the front. The package was stolen, and I have footage from my camera of the theft.

What responsibility does the company have, since they never alerted me to the shipment so I could track it? I filed a dispute with my bank, but I feel strongly that the company should be responsible since they never notified me of the shipment. I am one of those people who stalks shipment tracking/receipt.