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Reply to "Managing people who get their feelings hurt"
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[quote=Anonymous]Ignore tears and focus on what the problem is and what you want them to do to change it. Managing their feelings is their job, not yours. If they reference trauma, remind them of resources your company has that involve mental health benefits. You can always say "Why don't you step out to get a sip of water and pull yourself together before we continue." And then stand up and open the door so they'll leave your office. If you're on Zoom say "Why don't we reconnect in two days to finish this meeting once you've had a chance to calm down and pulll yourself together." The onus is on them to behave professionally.[/quote]
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