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[quote=Anonymous][quote=Anonymous]New manager and not sure this is for me.

Is it common that when handling performance issues an employee turns the discussion into a conversation about their feelings rather than the work? How can you hold people accountable who feel like any remotely uncomfortable discussion will make them cry?

It feels like I have to spend hours prepping written and verbal conversation to counteract this landmine. How do you navigate this?[/quote]

Like you said, you prep and you stay kind but matter of fact and refuse to be drawn in. It’s not about their feelings, it’s the work.

And there are lots of people who ignore feedback. I had an employee once whom I told on every assignment exactly what was wrong and reminded him multiple times to fix it. At the middle and year-end reviews he screamed at me and complained I never told him anything and I shouldn’t even have my job because I was younger than others in the office. Good times.  I had another employee who did excellent work and seemed happy, and when asked would claim she was happy, and then at performance review time would literally sob about being unhappy. Sometimes it really isn’t you. Sometimes it is, or both. You get used to it. [/quote]

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