Reply to Merchant won't refund my money after they said they would

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[quote=Anonymous]So I bought some items totaling $200 each for two separate orders at a merchant clothing store online. So this was back in January and we emailed back and forth and they said they would send a check and they will update me on the details. So time passes and I get nothing and then I contact them and they say that they issued the refund back to the credit card, but I had used the virtual credit card through Citibank and so I opened a Citibank dispute + then the merchant says that I had received the items which was untrue because the items were canceled and they had sent me cancellation emails. So after a while the Citibank favors the merchant and I get nothing. Then they closed the disputes and the merchant says that I wasn't owed a refund. So now the merchant says that they can't issue a check because they had already processed the refund and they needed to do a three-way call with Citibank and Citibank says the case is closed and refuses to help even after contacting the consumer protection agency, the bbb all which were useless to. So what can I do? Just forfeit the $400?[/quote]

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