Reply to accessing myMCPS classroom as a parent--how on earth do people do this?

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Reply to "accessing myMCPS classroom as a parent--how on earth do people do this?"

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[quote=Anonymous]My spouse and I have tried to click on the "myMCPS" after logging into parentvue on 2 separate laptops and mobile phones.   We always get this error.

"You must first log into Synergy to access this page!
SAML Authentication failed - Context does not exist. If you are getting this error while logged into Synergy, try logging out, closing your browser, and logging back in again. If that fails, close all browsers kill any stray browser processes running in Task Manager and try again."

So I gave up and got the Canvas app, logged in successful and tried to click on the my MCPS button and it doesn't do anything but say "In order to access myMCPS classroom using an app, you will need to review the directions provided here."    But there's nothing to review.

How on earth do people do this?  I've looked at the instructions on the MCPS site but since I'm getting all these errors, we can't get to the first steps.  Should I call the guidance counselor and say two parents just can't figure this out?  The last time I wrote MCPS IT, they didn't respond for 4 weeks.
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