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[quote=Anonymous][quote=Anonymous]It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course. I choose to be lenient with employees who earn less than I do. [/quote] But it is the employees job to keep an eye on the machines. I for one loathe these machines. I’m already doing the employee’s job. All I ask is that they are attentive when there is an issue, since it stalls you as the customer who is also temporarily an employee, and it appears this person wasn’t being attentive enough to handle that position. Of course a manager should be made aware. Especially if her frustration is leading her to throw things at customers![/quote]
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