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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I don’t know why people think AI is a fad that will go away. It is here to stay and is only going to improve. My guess is they think that because they don’t understand it. [/quote]

We have watched at least one boom/bust AI hype cycle per decade since the 1980s. Each time legitimate progress towards AI has happened, each time more AI gets used, but each time it was much less progress than the hype suggested. And each bust evidenced a surplus of recent grads who focused in on AI - meaning disproportionately large layoffs among the AI crowd.

The current hype cycle is driven by LLMs and is a legitimate improvement, but people are starting to realize LLMs hallucinate and are helpful for a much smaller set of problems than the hype suggests. [/quote]

Technology wasn’t as it is today, and neither was the internet. AI is being rapidly adopted into customer service, phones and many other products. The amount of money and research being done will produce substantial advances. [/quote]

That is roughly what was said in the 1990s, in the early 2000s, and in the 2010s.  Time will tell.  Based on experience, I remain skeptical.

Other poster also is correct that “customer service” and similar uses you mention are irrelevant to forums like DCUM.[/quote]

Its use in customer service applications is about as close as you can get to the discussion around using message boards as an intellectual resource.[/quote]

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