As the owner of a discussion forum, I obviously am self-interested in the success of discussion forums, particularly this one. One of the prime benefits of forum such as this is to get answers to questions. In the simplest case, a user comes to DCUM, posts a question, and gets answers. With many questions, there is no "correct" answer. Rather, there can be several answers, all of which might be correct with various caveats. For instance, if someone asked which neighborhood in DC is the best in which to live in order to attend a good school, there could be various "correct" answers. For instance, someone might say AU Park because it is zoned for Janey, Deal, and Jackson-Reed. Another answer might be Petworth because it is convenient to a number of popular Public Charter Schools. A number of neighborhoods, both east and west of Rock Creek Park, might be named due to their easy commutes to Sidwell, GDS, the Cathedral schools, and a number of other popular schools. Posters are able to debate the pros and cons of each of these answers and the original poster can arrive at their own informed conclusion.
For years, posters have sought answers to their questions by using a search engine, particularly Google. "Googling" something didn't mean that Google would provide the answer to the question. Rather, Google linked to resources — sometimes even DCUM — that could provide the answer. Over the years Google has probably been our most significant source of traffic.
Now, with the spread of AI, search engines are providing AI-generated answers to questions. If you ask Google, "what neighborhood in DC is best for good schools", Google will provide an AI-generated response. This response is based on data that Google has used to train its AI system. That data has not been vetted for accuracy. When I tested this with Google, it recommended Cleveland Park, Georgetown, and Woodley Park. With regard to Cleveland Park, it mentioned Washington International School and Eaton Elementary. Georgetown was suggested because of School Without Walls and Washington Latin Public Charter School. There was no explanation about why Woodley Park was suggested other than it is good for families looking for schools. I am sure that many of us can find reasons to object to this response. This is the problem with AI, at least in its current state. Users are led to believe that the answers are correct when there is a good chance they are not. There is no option for an alternative view. Certainly, Google's AI-generated response would provide responses criticizing it if the answer were posted on DCUM.
While that is but one example, it is fairly representative of the state of AI and search engines. Unvetted data used to train AI models may be correct or it may not be. Users have no way of knowing. Due to this shortcoming, I think that users, at least smart ones, will lose trust in the AI-generated responses and begin to rely on forums in which responses come from real people. Those responses may well be wrong, but there is a good chance that another human will point out the errors. Moreover, when posting on a forum, most users know to be discerning about responses and not immediately trust that replies will be accurate. Search engines train users to accept their responses without question.
The bottom line of my argument in this post is that the medium that many thought was old fashioned and would soon fall into disfavor if not disuse, is likely to be the the real wave of the future. While AI models linked to search engines become oracles of undependable "facts", discussion forums will be market places of ideas in which crowd-sourced responses have built in quality control provided by other users.