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Reply to "quoted fee is different than fees charged ?"
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[quote=Freeman]I'm assuming this just an extension on your current service, right?(Perhaps an extension of new customer deals) If so, there's really not any type of commitment on either side. They certainly are required to honor the price quoted up until now, at least. However, now that the mistake has been discovered, and you've been notified of the correction, I don't think they are legally obligated to give you the quoted price from this point forward. They may decide to honor it, and I think they should since it was their mistake, but cable companies have a bad customer service reputation for a reason. That being said, they also can't penalize you if you decided to cancel your service at this point and go with another provider.(You would pay the quoted rate up until that point) Even if you had a contract for a specified term, it would be nullified by the price change.[/quote]
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