Freeman
09/25/2012 13:31
Subject: Re:quoted fee is different than fees charged ?
I'm assuming this just an extension on your current service, right?(Perhaps an extension of new customer deals) If so, there's really not any type of commitment on either side. They certainly are required to honor the price quoted up until now, at least. However, now that the mistake has been discovered, and you've been notified of the correction, I don't think they are legally obligated to give you the quoted price from this point forward. They may decide to honor it, and I think they should since it was their mistake, but cable companies have a bad customer service reputation for a reason. That being said, they also can't penalize you if you decided to cancel your service at this point and go with another provider.(You would pay the quoted rate up until that point) Even if you had a contract for a specified term, it would be nullified by the price change.
Anonymous
09/25/2012 13:18
Subject: quoted fee is different than fees charged ?
I had comcast service in my old house. I called last month to cancel service intending to switch my new house to verizon products. The sales rep, however, gave me such a great deal for the new house, I decided to transfer and stick with the comcast service.
Fast forward a month later, I get my bill and it's about $50 more than was quoted. I called comcast and after an hour and 3 reps, they figured out the rep that sold me the service completely screwed up and didn't charge me for many of the add-ons. The good news for me is, they have all her notes in their system and see it was her mistake, rather than me misunderstanding. They've escalated it back to that original rep's supervisor, in sales, so they can decide what to do with my account. I'm waiting to hear how they'll handle it.
Now, on one hand I understand they made a mistake and the price is what it is.
On the other hand, a price was quoted to me and I remained a customer based on that quote. $50 isn't huge, but it is more than cable/internet/phone service with comcast is worth to me.
I'm guessing they'll honor their quoted price, since it's obvious it's their mistake, however I've been burned by comcast before, so I'm preparing to be told they will not meet that price as well. I wonder if there's any legal reason they have to give me the quoted price? I don't just want to just acquiesce to a higher monthly bill because they decided they made a mistake.
Fast forward a month later, I get my bill and it's about $50 more than was quoted. I called comcast and after an hour and 3 reps, they figured out the rep that sold me the service completely screwed up and didn't charge me for many of the add-ons. The good news for me is, they have all her notes in their system and see it was her mistake, rather than me misunderstanding. They've escalated it back to that original rep's supervisor, in sales, so they can decide what to do with my account. I'm waiting to hear how they'll handle it.
Now, on one hand I understand they made a mistake and the price is what it is.
On the other hand, a price was quoted to me and I remained a customer based on that quote. $50 isn't huge, but it is more than cable/internet/phone service with comcast is worth to me.
I'm guessing they'll honor their quoted price, since it's obvious it's their mistake, however I've been burned by comcast before, so I'm preparing to be told they will not meet that price as well. I wonder if there's any legal reason they have to give me the quoted price? I don't just want to just acquiesce to a higher monthly bill because they decided they made a mistake.