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Diet, Nutrition & Weight Loss
Reply to "Calibrate Customer Service Sucks"
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[quote=Anonymous]Just a PSA for anyone considering Calibrate: I started Calibrate last August and I’m not too pleased with this program. The biggest issue is that if you have any questions about your medication or administrative issues with your insurance, you have to submit your question through a support channel. This is basically a black hole where you type in your question and they say they will get back to you in 3-5 days. You can’t submit a follow up question, or your original question gets bumped back to the end of the queue so you have to wait another 3-5 days to get a response. I called a phone number they gave me in one of their automated responses, and it directed me to an email address. My insurance changed at the beginning of this year and they haven’t been able to process this change. I’ve been without the medication for a month now. I know that people say to use what you’re learning from the program to continue with the diet, but if I was going to do this without meds, I would never have joined Calibrate. If I could do it over again, I would pick a different way to access the medication. For $1500/year, you should be able to speak to someone, especially since this concerns medication.[/quote]
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