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Infants, Toddlers, & Preschoolers
Reply to "Uppababy Knox Recall"
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[quote=Anonymous]We had the seat for two days. I spent 2+ hours trying to install it, but could not eliminate significant swaying in all directions when installed as instructed in the rear facing position. I was relieved when we were contacted regarding their voluntary recall. They overnight shipped us an envelope, and had us cut off the harnesses and mail them back in the provided envelope (they did not want the seat back). Within 72 hours they had direct deposited our refund + $50 into our bank account. Although the seat was obviously a disappointment, their excellent customer service definitely made up for it. We just received a Nuna Rava today, and are much more pleased with the seat. Installation took about 5 minutes, and their is no sway in the seat after installation. [/quote]
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