Ignored in Nordstroms baby shoe dept-horrible customer service

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[Post New]01/29/2008 08:46
maynie
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Anonymous wrote:
Anonymous wrote:
Anonymous wrote:Reading stories like this really annoys me. We also make a good living (but I guess average for MoCo!) and we could afford high prices on toddler clothing but choose not to as it's a waste of money.

I'm also not dressed to the nines where ever I go.

But - it's salespeople! They need to get over themselves! Not to trash a job (and I do know they work hard, have to deal with annoying customers, etc. etc.) but really! And the person who was treated rude at Hamburger Hamlet by waitrons? Come on! You're a waitron, people! Not curing cancer or have the high-powered legal job!

I think some of these people need to get a little perspective...


Ummmmm, Yeah. You may not have trashed the jobs, but you did trash the people that fill them. What kind of elitist B.S. is that?

I am guessing you are the type of person who never had to work for anything, and never waited tables, worked retail, or anything of the sort. Many people have to work their way through college, and too many have had people like you looking down your nose at them.

I assume that it is again time for you to go the plastic surgeon and have some of that ceiling removed from you nose.

I'm the poster you quoted.

Let's see - my first real job was when I was in 8th grade as a newspaper delivery person (small town back in the 80's. Kids could have jobs like that). Then I worked retail at Little Caesar's in high school. During college, I worked in a small departmental office job doing work like making photocopies, etc.

Those jobs, unfortunately, didn't pay for my entire college. I still had plenty of loans I had to pay back.

But ummm, yeah. When I see a salesperson/waitress act all high and mighty/elitist/snobby just because they work in a store/restaurant in the nice part of town, then, yeah, I will call them on it (even if it's a vent on a message board!).

If a salesperson/waitress works hard and is pleasant, why on earth would I have a problem with those people? They're just doing their jobs like you and I.

But when they display a snobby attitude - sorry, but they do need to get a little perspective and realize they shouldn't act that way!

I think more people need to get over themselves and realize they aren't as great as they are in their own heads.


No, you were definitely putting down the people who fill those jobs. But yours wasn't even as bad as the one who said they can 'fetch' whatever she asks for. I don't even have words for that one.
[Post New]01/29/2008 08:53
Anonymous
Also love the implication that those "curing cancer or have the high-powered legal job" have license to treat people like shit!
[Post New]01/29/2008 09:17
Anonymous
"Go to stride rite to get sized...they're great. And, if your baby outgrows a size in three months, you get replacement for free. "

Actually, my experience in stride rite in Montgomery mall were worse than that in Nordstrom. WE got ds's first shoe from stide rite though. but that was in California. and the service there was great. but we moved here 3.5 yr ago. and I went to stride rite in Montgomery mall. I was not ignored. but felt like I was begging them to do something for me for free. that is why we switched to nordstrom. I would say the sale person there do their job. but that is it.
[Post New]01/29/2008 09:36
Anonymous
I recommend Ramer's Shoes in Chevy Chase at Northampton and Connecticut. Great service and personal attention.
[Post New]01/29/2008 09:40
Anonymous
Have you tried calling and asking for the manager of the children's shoe department? The e-mails could be getting routed incorrectly or something.
[Post New]01/29/2008 09:57
Anonymous
I saw several comments telling the OP that she should have said something to the salesclerks--that they may have assumed she was browsing. She did day something, and was still ignored. And, more importantly, it sounds like she didn't even get a "hello, we'll be with you in a moment". I don't expect salesclerks to follow me around, waiting for me to ask for help snce I usually am browsing....but Nordstrom's reputation is based on excellent service and to me that means getting a "hello, how can I help you?". They shouldn't assume I am browsing, esp. in a shoe department where you can't just pick up a pair of shoes in your size and try it on yourself. of course, you are going to need some help.
[Post New]01/29/2008 10:20
Anonymous
Anonymous wrote:I recommend Ramer's Shoes in Chevy Chase at Northampton and Connecticut. Great service and personal attention.


I've heard great things about Ramer's, too, and plan to take my daughter there for her next pair of shoes.
[Post New]01/29/2008 11:28
Anonymous
We LOVE Ramer's, but we'll be eating raman noodles soon if we keep going there (it's really expensive!)

We got DS's first two pairs of shoes there ($40 and then gulp $50 for shoes that lasted 4 months each). Meticulously good service and we found out that he has XW feet. Once I figured out how they fit the shoes, we went to Marshall's for his third pair and paid half of what we did at Ramer's.

FWIW, I live near the Bloomies/Neiman Marcus complex and always get great service when I walk in like I own the place and really crappy service if I don't (regardless of how I dress...which is usually in some flavor of jeans with pizza smeared on them). The salespeople are total snobs, but if you give them attitude back and let them know you expect service, they pretty quickly fall into place. I always unapologetically shop the sales there b/c you can get great quality clothes on sale at Ann Taylor prices. You just have to deal with the insufferable salespeople. Sorry for your experience OP!
[Post New]01/29/2008 13:07
Anonymous
Nordstrom in Montgomery Mall usually has a sign-in sheet for those who need help with children's shoes. I've noticed they don't always use it, especially when business is slow, but it's there.

Overall, I've had excellent service at Nordstrom. It's one of the few places where I'm not made to feel like an outcast when I'm shopping with children. I bought shoes for my children there two weeks ago and our salesperson was outstanding. (He told me the staff just went through intensive training on fitting shoes, BTW.)

Still, I generally find buying children's shoes to be very frustrating. I've had problems nearly every place I've been over the last several years, including Stride Rite and Shoe Train. I've had my children fitted in one store, then walked across the mall and been told something different at another store.

And for the poster who couldn't return the lingerie, I've returned bras to the Montgomery and Tysons stores with no problem in the past. In fact, Nordstrom is well regarded for its liberal return policy. I have a relative who worked there several years ago in a high-end department, and she often complained that she was required to take back things that clearly were not sold at the store, were many years old, etc. because the store was so eager to please its customers. I

I hope things work out for OP, and that you let us know when and how Nordstrom responds.
[Post New]01/29/2008 13:43
Anonymous
After buying 3 Stride Rite shoes at Nordstroms, and then going to Stride Rite where they told me Nordstrom's incorrectly sized my daughter's foot...need I say more. Stride Rite was so great about it they actually exchanged the pair my daughter had on at the time from Nordstrom's, moving her a whole size up. They wanted her to be in the right size. The Nordstrom shoe hype must be in the adult shoe department, however I have had them be out of my size 9 many times.
[Post New]01/29/2008 17:07
Anonymous
While I don't want to defend the sales dept nor do I want to say that you weren't dissed, might I also pose that if you want service you should be aggressive enough to make sure that it happens? After all that time do you need to skulk out and walk by the sales person steaming? Just say you want service and you were there first. Then ask for a manager. You don't have to be a wilting flower and now sit stewing about his. It's only the shoe dept. Don't turn it into a whole evaluation of the way that you look, etc.
[Post New]01/29/2008 17:44
Anonymous
Anonymous wrote:While I don't want to defend the sales dept nor do I want to say that you weren't dissed, might I also pose that if you want service you should be aggressive enough to make sure that it happens? After all that time do you need to skulk out and walk by the sales person steaming? Just say you want service and you were there first. Then ask for a manager. You don't have to be a wilting flower and now sit stewing about his. It's only the shoe dept. Don't turn it into a whole evaluation of the way that you look, etc.


I agree. Take responsibility. How did this become an issue over what you were wearing? You're making a pretty bad assumption here.

I'm not sure why you said:

"I was dressed in Old Navy khakis and a GAP sweater. Not frumpy at all, but not screaming money, either. I was wearing make-up and was basically dressed that if I was to run into a co-worker, I wouldn't be embarrassed! My daughter was wearing a cute stretch outfit from Target."

or "I have no idea why this happened, but my first instinct is my appearance."


I mean, why in the heck does it matter what you are wearing? My parents used to buy jewelry at high end jewelers while wearing t-shirts and overalls. It doesn't matter. If you are so insecure that you think you got bad service over your clothes, then you have a maturity issue. Other than that, stick up for yourself on the spot, get a manager and grow up.
[Post New]01/29/2008 17:49
Anonymous
In defense of the OP, I have been in situations before when I was too pissed off to deal with handling it on the spot, or couldn't be bothered at the time and then felt like I should do something. I think it is a perfectly legit response to leave and then complain to the store later on. Not everybody likes immediate/direct confrontation. I don't think the OP should be attacked-- she wasn't at fault for the situation.
[Post New]01/29/2008 18:18
Anonymous
I can not believe this many people, adults, are whinning about not getting good service. Get over it and go somewhere else if you are not happy with Nordstroms or anywhere else.
[Post New]01/29/2008 18:23
Anonymous
Anonymous wrote:In defense of the OP, I have been in situations before when I was too pissed off to deal with handling it on the spot, or couldn't be bothered at the time and then felt like I should do something. I think it is a perfectly legit response to leave and then complain to the store later on. Not everybody likes immediate/direct confrontation. I don't think the OP should be attacked-- she wasn't at fault for the situation.


That's fine if you deal with the problem after you get home. But don't blame it on your personal assumption that you got bad service because you are insecure about your attire. That's the immaturity issue. That's why I attacked. From her own perspective, she WAS "at fault for the situation" because she perceived that her attire caused the problem. The issue was bad service...not that she wore Old Navy clothes.
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