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Infants, Toddlers, & Preschoolers
Ignored in Nordstroms baby shoe dept-horrible customer service
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Anonymous
| I don't know--it really could be just that the service is shi*ty there. Or, maybe the two salespeople you observed hate each other and have some weird dynamic you don't know about. Or, it could be that, yes, they work on commission and #2 spotted Trendy Mom and saw more $$$. Whatever the reason, it's sad that a fun experience shopping for your child's first shoes was compromised. If it were any other time, I'd say, Who friggin' cares, as long as you get your shoes? But because it's a special occasion, I'd agree with other posters: go to a small, speciality store. Better to gove them your business anyway. |
Anonymous
| I stopped shopping at Nordstrom over two years ago because of the poor customer service...Neiman Marcus is really much better, IMO |
Anonymous
| 20:08, your post reminded me of the Seinfeld episode where Jerry is dating a cashier and she breaks it off by saying that she doesn't respect what he does, and he looks at her incredulously and says, "You're a cashier!!" Anyway...I'm pretty sure I'm fatter and older than any of you (I'm amused how this post has turned into a competition over who is the biggest frump), but I always received pretty good service in that Nordstrom's shoe department, and just yesterday ran across a note the saleswoman sent me about how happy she was to have waited on me, how she'd keep me posted on new arrivals, blah, blah. But, thinking back, I must have made one really big purchase there one time, and reading some of these posts, I'm thinking maybe she had me on her "big spender" list. Ha - joke on her! I agree with other posters, OP - try not to take it personally. Ultimately, it's their problem, not yours - they just lost a customer and a sale. |
Anonymous
| I'm with the 18:47 PP. When I am shopping somewhere I ask for service. Did you ask either salesperson for help while they were not helping another customer? Could they have thought you were just browsing since you didn't ask them for help? Are you sure they even saw you? I don't get just standing around waiting for the salesperson to come to you, if you want something, ask for it. I don't always expect salespeople to be especially competent or well-mannered, but I know at the very least that if they can fetch what I've asked for. |
Anonymous
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First-go to Shoe Train in cabin JOhn Mall-they truly are wonderful and they will take good care of you! What I love most is that even if you go in there and get sized and find out your child doesnt need a new size they dont try to sell you anything-they feel that this a service they provide. They keep record of your childs growth-it is a very good experience BUT it can be chaotic-you have to sign in..
Nordstroms-I have walked in and out of the children's shoe dept many times-horriby organized-Do they have you sign in? Do they give you numbers?? I could never evr get anyones attention-no matter how I was dressed.. p.s. Stride right in mont mall is ok..not great but ok..Shoe train is the best bet! |
Anonymous
| I have to say that I always receive excellent customer service from Nordstrom's. It was only a few weeks ago that 3 salesclerks in the children's shoe department made it a contest to see who could find a pair of shoes for me first (Mont Mall did not have dd's size so they had to call all the stores the computer listed as having her size). A few weeks before that, the Tysons store also called around to help me exchange the size of a pair of slippers. I am sorry to hear you had a negative experience. |
Anonymous
"Not to trash an entire city"... but you just did ... are you basing your statement on the handful of salesclerks/waitstaff you have run into, or the people that actually live there? How many of those residents do you know on a personal level? Please elaborate further how they are "generally insufferable," in your experience-- |
Anonymous
| Bethesda residents are, in general, not friendly people. I say this as one of them. If you live in or around downtown Bethesda and you haven't noticed this, well, that's just impossible. |
Anonymous
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Go to stride rite to get sized...they're great. And, if your baby outgrows a size in three months, you get replacement for free.
Sorry for your experience. |
Anonymous
| I think you got poor service...but I also think you expected them to know you wanted to be waited on while being passive. I don't get your passive style. Step up and let the salespeople know you are next. Don't expect them to read your mind. Similarly, why wait around for a response to your email? Why not call Nordstrom's? |
Anonymous
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Your post won't make me stop going to Nordstrom's. I'm sorry you didn't get proper customer service, but my opinion is *speak up next time*. Go to the manager as others have said. I don't make sweeping judgements about a shoe dept or an entire store for that matter, based on one salesperson's attitude. There are crappy people everywhere and managers do listen if they get complaints (at least enough of them to spot a trend).
I've had my share of crummy customer service experiences over the years. However, I do speak up and make sure I'm taken in order of my turn. |
Anonymous
But I think everybody is overlooking the second component of the crappy service OP got-- she DID write to the store 4 times and didn't get a response. To me, that is speaking up, and the store is making it even worse by sending no more than a form letter in return. How frustrating. |
Anonymous
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Gosh,... I'm sorry you felt disrespected but I think you're getting carried away.
It's quite conceivable that the store clerks really didn't notice you, or thought you were just browsing. By the time you approached the sales rep. she was working with someone else... what should she have done? Ditch the happy customer to take care of you? I think I probably would've told you the same thing. And then you seem steamed because as you stormed out, no one did anything. What SHOULD they have done? Come screaming after you "Oh PLEASE don't go!"?? I don't know. Its a shame that they didn't notice you, or thought you were just browsing... but that seems like an honest mistake to me. I agree that customer service just ain't what it used to be... but this seems pretty vanilla. Save your energy for when you really get worked over... |
Anonymous
Ummmmm, Yeah. You may not have trashed the jobs, but you did trash the people that fill them. What kind of elitist B.S. is that? I am guessing you are the type of person who never had to work for anything, and never waited tables, worked retail, or anything of the sort. Many people have to work their way through college, and too many have had people like you looking down your nose at them. I assume that it is again time for you to go the plastic surgeon and have some of that ceiling removed from you nose. |
Anonymous
I'm the poster you quoted. Let's see - my first real job was when I was in 8th grade as a newspaper delivery person (small town back in the 80's. Kids could have jobs like that). Then I worked retail at Little Caesar's in high school. During college, I worked in a small departmental office job doing work like making photocopies, etc. Those jobs, unfortunately, didn't pay for my entire college. I still had plenty of loans I had to pay back. But ummm, yeah. When I see a salesperson/waitress act all high and mighty/elitist/snobby just because they work in a store/restaurant in the nice part of town, then, yeah, I will call them on it (even if it's a vent on a message board!). If a salesperson/waitress works hard and is pleasant, why on earth would I have a problem with those people? They're just doing their jobs like you and I. But when they display a snobby attitude - sorry, but they do need to get a little perspective and realize they shouldn't act that way! I think more people need to get over themselves and realize they aren't as great as they are in their own heads. |