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Anonymous wrote:Figured this out. On the back of the large top rack there is a rectangular molded plastic piece with circular openings in it. This molded plastic piece slides up and down in a bracket located on the back of the upper rack. The sliding up and down feature allows for alignment with the water supply circular openings on the back of the dishwasher (which are not adjustable). I found a small orange zip tie in the bottom of my dishwasher right when this started happening. The adjustable rectangular plastic valve piece wobbles all over the place within the mounting assembly on the back of the rack. The two valve pieces are smashing into each other and do not allow the rack to push in all the way and therefore the door does not close. It appears that the center circular opening on this adjustable valve piece has a cone shape piece on the top that should help it align and slide together with the supply piece. Well, without the zip tie, it seems that the adjustable piece doesn't stay aligned. Seems as though there should be some other retainer piece or something that better secures the rectangular piece in proper alignment with the supply valves. Zip ties, really?
Thanks so much. I understand exactly what you are describing and have found the piece at the back of the rack that slides up and down, and wiggles side to side. I don't understand, however, where to attach a zip tie to keep the problem from happening. I guess it's not possible to post a picture, but a more fulsome description of how to fix the problem would be great.
