Thoughts?

[Anonymous]

We went to an indoor play place. You have to pay for entrance. We paid in cash.

While we were removing our shoes my eldest ran outside to throw up. We had not even entered the play area. We obviously left immediately but I asked for a refund (we hadn’t even played, not even a minute) and they refused. They said it was policy.

I understand legally it’s their right but ethically as a business would you support this practice?

[Anonymous]

I think it’s bad business. I may not have refunded you (if it’s truly policy) but they should have offered vouchers or similar you a later visit.

[Anonymous]

I'd have gone full Karen and asked to speak with the manager. And then I'd have asked to see their refund policy in writing.

[Anonymous]

Anonymous wrote:I think it’s bad business. I may not have refunded you (if it’s truly policy) but they should have offered vouchers or similar you a later visit.

We didn’t get offered anything. The receptionist was just kind of like, “sorry”.

We come a couple of times a month and so she’s familiar with us. I wasn’t going to fight it while my kid was sick but it really irked me.

[Anonymous]

If my kid threw up it would not even occur to me to pause to ask for a refund.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I think it’s bad business. I may not have refunded you (if it’s truly policy) but they should have offered vouchers or similar you a later visit.

We didn’t get offered anything. The receptionist was just kind of like, “sorry”.

We come a couple of times a month and so she’s familiar with us. I wasn’t going to fight it while my kid was sick but it really irked me.

+1 I get that you didn't want to take the time right then, but yes they should have offered. I think it's worth an email to check and be sure. I can't imagine any business would be that to the letter with their policy that they would risk losing regular customers.

[Anonymous]

Anonymous wrote:If my kid threw up it would not even occur to me to pause to ask for a refund.

?

[Anonymous]

Anonymous wrote:If my kid threw up it would not even occur to me to pause to ask for a refund.

Same.

[Anonymous]

The receptionist probably had no authority. Not her fault. Call the manager

[Anonymous]

Anonymous wrote:If my kid threw up it would not even occur to me to pause to ask for a refund.

Was that the question?

[Anonymous]

Anonymous wrote:

Anonymous wrote:If my kid threw up it would not even occur to me to pause to ask for a refund.

Was that the question?

It was the nicest way I could think of to convey that her priorities are wacky.

Most people would have apologized for the mess their kid made by vomiting, and bundled up their kids and left ASAP. Who would tell their sick kid to hold on while they chatted with staff about a refund?

[Anonymous]

I agree I wouldn’t have asked for a refund because of the mess but I also agree it should have been provided if asked.

I once left a movie about twenty minutes in when I received a phone call about a medical emergency for my other child. The theater was so kind about it and offered replacement tickets for all three of us attending the show. I was so happy with them and more eager to return.

[Anonymous]

Anonymous wrote:I agree I wouldn’t have asked for a refund because of the mess but I also agree it should have been provided if asked.

I once left a movie about twenty minutes in when I received a phone call about a medical emergency for my other child. The theater was so kind about it and offered replacement tickets for all three of us attending the show. I was so happy with them and more eager to return.

Movie theaters deal with the issue all the time and provide rain checks routinely.

This indoor play place probably doesn't.

[Anonymous]

Send them an email and ask nicely for a credit for another visit.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I agree I wouldn’t have asked for a refund because of the mess but I also agree it should have been provided if asked.

I once left a movie about twenty minutes in when I received a phone call about a medical emergency for my other child. The theater was so kind about it and offered replacement tickets for all three of us attending the show. I was so happy with them and more eager to return.

Movie theaters deal with the issue all the time and provide rain checks routinely.

This indoor play place probably doesn't.

And the teen working the cash register isn’t authorized to give refunds.