Hanna Andersson - network issues

[Anonymous]

It has been two weeks and their network is down. Returns cannot be processed in the stores. Isn't this kind of ridiculous? what other major brand would let this happen?

I have been a loyal customer for 4 years now, but there is always something about the customer service of this company that is off.

[Anonymous]

I went all the way to Montgomery Mall on Sunday to exchange a present and I was told it wasn’t possible because of their network issues. So annoying!!

I have been a Hanna Anderson customer for more like 16 years but the company/clothing is nothing like it used to be.

[Anonymous]

China issues. Their clothes were so much better when they were actually made in Sweden.

[Anonymous]

I didn’t know about the network issues, but maybe this explains why an order I placed online in mid August just arrived today. Unbelievable!

I agree with the PP about their items made in China these days versus Peru or Europe as they used to be.

Not impressed.

[Anonymous]

They changed their amazing return policy too ?. And stopped making Women’s dresses ??

[Anonymous]

They changed their amazing return policy too ?. And stopped making Women’s dresses ??

[Anonymous]

I experienced this when I went to the store in August. Hand written receipts. And it wasn’t the first time.

How could their systems be this bad?!

[Anonymous]

Are they going out business? Everything's been 40% off for months.

[Anonymous]

Anonymous wrote:Are they going out business? Everything's been 40% off for months.

I feel like they've had a ton of 40% off sales in the last year. They're going the way of Gap--why would anyone pay full price when there's a huge sale on a weekly basis? Once you go down that road, you can't return.

[Anonymous]

i stick to the BST boards on facebook now. simply easier than dealing with the stores and so many people are selling new with tags on there. seems easier.