Reach out to your doctor and ask that they get back with you directly with more information as to why this is the case. Express to them your concern that you have spent 5k (guessing based on my cost) for these important, and emotionally strenuous results and still have not heard back, only to learn they were never sent.
My personal experience with almost all of the nurses at Dominion Fertility, and SGF is that they are lazy, highly unorganized, and hide it well from senior staff. Call them on it every.single.time.
Think about it like this....you take your car to a shop for a repair and spend 5k for a fix only to learn they haven't touched it? This is your future baby. This is your life on hold. Advocate for yourself and never feel bad about calling them out!
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