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Keratin treatment, do you think I am owed a refund?
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Anonymous
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Two weeks ago I had a Keratin Treatment/Brazilian straightening done. When I called I was told it would be $280. When I got there, the lady told me my hair was longer than she thought. When I went to pay she told me it was $300 because my hair was longer than what she thought.
Fair enough, I did tell her my hair was below the shoulders but didn't specify how much below.... After 4 days of not washing or tying or putting hair up in any way, I washed it and started drying it, and to my horror it was still very frizzy!!!! I was told by the salon this would eliminate all frizz and straighten my hair. I called the next day and was asked to stop by so they could see my hair. I went by, and the lady was surprised but agreed the top layer of my hair needed to be retouched, so I scheduled an appointment for yesterday. I went in yesterday and she retouched the top layer like we had agreed. I decided to buy some products too... When I went to pay, she said, it is $30 for the products and $50 for the hair.... she said this as she was swiping the card, and I was too surprised or shocked and angry and didn't say anything. I know I should have spoken up, but I didn't. Is this common practice??? We had never talked about being charged a penny for coming back in. This was my first time ever going to a salon here in the States (I usually get my hair cut when I visit home) but my friends have told me that a fix is never charged. What do you think? I called the salon as soon as I got home but I think everyone must have left by then, and left a message to the lady that did my hair telling her I wanted to talk about the $50 she charged me. Should they refund my money??? |
Anonymous
| They should refund your money as long as you followed their directions. Did you use the special shampoo and conditioner when you washed it for the first time? I had it done, and my frizz is all gone. My hair is straighter than I wanted it, but very shiny and soft. |
Anonymous
| Yes, I used the sodium free shampoo and conditioner they gave me when i first got it done. I followed directions perfectly. When I went in to show her she agreed it needed to be retouched. |
Anonymous
I am not asking for the full $300 refund, but just the $50 touch up |
Anonymous
| You should definitely get a refund. I would have lost it if they would have charged me for a retouch. Call and speak to a manager. |
Anonymous
| I agree that you should get a refund for your $50. If she admitted that there should be no frizz then she shouldnt' have charged you. On another note, where did you get this done? Everywhere I look they charge A LOT more for Brazilian straightening (like $800). |
Anonymous
| Are you willing to say the name of the salon? Just curious because I am planning to have the same treatment done in DC. |