Verizon fios on demand is pixelated and skips

[Anonymous]

It's been like this for years, even with new tvs and boxes. Rebooting doesn't do anything. Need suggestions and help. So frustrating

[Anonymous]

Quit Verizon, if you can. It won't be easy. But they are the worst.

[Anonymous]

Comcast is evil and non-responsive. They are all in cahoots together and are protected by our corrupt congress to keep making money.

[Anonymous]

Unfortunately it's not up to me to change the cable company we have. Anyone ever have this issue and get it fixed??

[Anonymous]

Yeah, if you go to their online trouble shooter, you eventually get to an option to reset your Fios box. That fixes the issue for the moment but it always comes back.

I've since upgraded to Fios quantum because I was forced to since my router was too old, and I haven't seen the issue again yet.

[Anonymous]

Anonymous wrote:Yeah, if you go to their online trouble shooter, you eventually get to an option to reset your Fios box. That fixes the issue for the moment but it always comes back.

I've since upgraded to Fios quantum because I was forced to since my router was too old, and I haven't seen the issue again yet.

Hmm ok thank you I'll see if we can do that !

[Anonymous]

Anonymous wrote:Unfortunately it's not up to me to change the cable company we have. Anyone ever have this issue and get it fixed??

keep calling them and get them to come out and test the strength of the signal in the house and fix it. they will probably upgrade router because on demand goes through the ethernet wires.

[Anonymous]

I'm embarrassed to say we watch Nats baseball and a few other channels on (sub quality) SD because the HD channel quality is so poor it's unwatchable.

[Anonymous]

I’m a physicist with long experience in electronics and optics, and I have solved this problem on two set-top boxes in my house. I removed the coax cable between the wall jack and the set-top box and replaced it with one that was 3” shorter. End of problem. What?? Why should something so silly actually do anything? Well, here’s what I think is going on: The RF radiation that enters that cable can be weakly reflected from its ends. If the wavelength of the particular channel has the correct relationship to the cable length, a resonance can be set up, just like blowing into a flute creates distinct tones. This resonance can cause problems. Changing the length of the cable by a quarter of a wavelength shifts it out of resonance. The channels I had problems with use frequencies 727 MHz and 636 MHz. (You can find this using Menu/Settings/System Information/Info in FiOS). The formula for the wavelength in this kind of coax cable is: wavelength in inches = 7793 / frequency in MHz. This gave 7793/727 = 10.7 inches and 7793/636 =12.3 inches. A quarter of those lengths is 3 to 4 inches. I had a cable lying around that was about the right length – being off by an inch or two wouldn’t matter. I got lucky the first time. If this had not worked, I would have tried some other lengths within a wavelength of the original cable length.

[Anonymous]

Anonymous wrote:I'm embarrassed to say we watch Nats baseball and a few other channels on (sub quality) SD because the HD channel quality is so poor it's unwatchable.

We did this for two years. Finally, I went to the Verizon box outside our house. I tightened every cable I could see. Problem solved. What? Yep.

[Anonymous]

Anonymous wrote:I’m a physicist with long experience in electronics and optics, and I have solved this problem on two set-top boxes in my house. I removed the coax cable between the wall jack and the set-top box and replaced it with one that was 3” shorter. End of problem. What?? Why should something so silly actually do anything? Well, here’s what I think is going on: The RF radiation that enters that cable can be weakly reflected from its ends. If the wavelength of the particular channel has the correct relationship to the cable length, a resonance can be set up, just like blowing into a flute creates distinct tones. This resonance can cause problems. Changing the length of the cable by a quarter of a wavelength shifts it out of resonance. The channels I had problems with use frequencies 727 MHz and 636 MHz. (You can find this using Menu/Settings/System Information/Info in FiOS). The formula for the wavelength in this kind of coax cable is: wavelength in inches = 7793 / frequency in MHz. This gave 7793/727 = 10.7 inches and 7793/636 =12.3 inches. A quarter of those lengths is 3 to 4 inches. I had a cable lying around that was about the right length – being off by an inch or two wouldn’t matter. I got lucky the first time. If this had not worked, I would have tried some other lengths within a wavelength of the original cable length.

Are you for real? Respect, chum. You're a smart one.

[Anonymous]

I have had this problem. Recently I had to talk to Verizon - I forget why. And they said - any other issues? And I said oh yeah my on demand gets pixelated often and the person rebooted it remotely.

[Anonymous]

I’ve had it rebooted several times but it always comes back. Whenever possible I watch through the Fire Stick instead of on demand and it’s much better.