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Does anyone actually think Comcast has good service?
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Anonymous
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I'll spare you my full rant against Comcast, because it's pointless and it eems everyone has their own Comcast nightmare. Still, I'd wager that mine is worse than many if not most and I am wondering what, if anything, I can do. Long story (very) short, it's been about 6 weeks since we first ordered cable and internet in our new home and we've been stood up by Comcast over a dozen times now, and when we'd call to ask why a tech never came, we got all sorts of wild stories, including the techs saying we'd called to reschedule, that they were at our house and we weren't there, and so on (none of these claims were true, of course). When a tech finally did show (this was after 6 no-shows), he didn't have the right equipment and couldn't finish the install. He promised us a supervisor would be there the next day, and of course nobody showed up. They'd randomly reschedule our appointments without telling us (we'd find out by calling them and an automated message would note that we had an appointment). The sad thing is, my husband and I were so desperate to get our service (particularly internet, because I work from home) that we would cancel whatever we were doing that day and one of us would sit here and wait. Have I mentioned that we didn't move into the house until last week? So we were sitting in an empty home. the whole reason we did this is so that there would be no gap in services. So, fast forward 6 weeks. The same tech came back to the house (after, of course, a few no-shows) and basically rigged up some kind of system where we at least have cable, but our internet still does not work. It comes on and off. I suspect we need a signal amplifier. When we call to troubleshoot, naturally they are not helpful at all. A tech is supposedly coming out on Tuesday, but of course I am basically certain nobody will show up again.
There is no competition for Comcast in DC, Fios is supposedly coming but they aren't here yet. I'd go satellite, but I rely on high speed internet in my home office. Is there truly no recourse for a consumer against a monopoly utility like this? it is honestly unbearable to have to repeat my story to the customer service people. Obviously, we have asked for supervisors, and on a few occasions we've been patched through to them, but they are no better than the people who answer the phone -- they promise us credits, promise someone will be out, but not only does nobody come out, they "credit" they said they were giving us is never noted on our account. Sometimes they tell us they're writing down a ticket number and be sure to have that when we call again -- but when we call with said "ticket" number there's no record of it. Is there something I can do? Does anyone feel they DO get satisfactory service from Comcast, and, if so, can you genuinely tell me what you are doing so that I can try the same methods? In the meantime, is there a place to register a complaint about this? I'm aware of the blog "comcast must die" but I'm looking for a more legitimate outlet to vent my complaint...... Any help appreciated. Sorry that was long, trust me if I'd have told you every MAJOR thing they did to us, this would have been 10 pages. |
Anonymous
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I loved Comcast in Alexandria. I had great service. HoCo or MoCo? Not so much.
I don't know how DC works, but in MoCo, Comcast has a franchise with the County that gets renewed every 10 years or so. As such, there is a governmental liaison within Comcast who deals with County government (and therefore with resident complaints to the County franchise office). If there is any such office in DC, it might be worth starting there. |
Anonymous
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I am a thousand times happier with comcast than I was with verizon. They pulled that stunt with me about our not being here, and I immediately asked for a supervisor. I worked in a call center, and know when I get empty promises.
I would much rather deal with that than with all the crap verizon put me through. They never once got our bill right during our contract with them, and never once was it an under charge. Don't get me started with that. |
Anonymous
| OP here again, to the person with the billing issues with Verizon... I sympathize. Make no mistake, though, Comcast has not gotten our bill right, either. Nor can they manage to stop charging me for the service we disconnected at the old house... But I was trying to keep things short. Good call on trying to find a liason with the DC govt. I know DC has been hounding Fios to show up. I've actually heard people say Fios is terrible too -- but I think all of the cable providers are only good if there are two of them in one market. Otherwise, no competition, no customer service. |
Anonymous
My issues with verizon were much bigger too. Just to much to get into. To resolve my issues (and to get myself out of collections for service I hadn't recieved for six months after cancelling) I contacted the CEO of verizon. Look up and contact the CEO of comcast. |
Anonymous
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All I'm saying is i occasionally refer to it as c*ntcast for a reason.
Though most of the time I don't have problems with it...just far more often than i feel that i should! |
Anonymous
| If comcast hasn't come by to hook you up yet, consider yourself lucky and find another option. They hooked up my neighbor instead of me and billed me for both of us for over six weeks. I also got the insane run around, a wackier story with each person I spoke to about what was going on. It was truly crazy. As a company, comcast is DERANGED. I would never use Verizon again either. (I use RCN, but I'm in mo. co.) |
Anonymous
| Comcast SUCKS-everytime they make a change to their webpage or email, (about every other day it seems, supposedly to the benefit of the customer) the shit doesn't work for days afterwards. There was a whole day recently where email was simply UNAVAILABLE-they apologized but do you think anyone saw some type of credit on their bill?-negative. I can't count the number of times something was wrong with their homepage making me think something was wrong with my computer yet after checking lots of other sites I go to and finding no problems, I then realize it's Comcast screwing up. I'm frankly a little upset after hearing that FIOs is no better-I was planning to switch the moment it got here. |
Anonymous
| I am not a fan of Comcast AT ALL! However, you get to pick either one giant corporation or another...that's about it. I have spoken to people in India and Michigan regarding my service in Rockville. I have yet to understand how they can help me from there.... |
Anonymous
| Not me! |
Anonymous
| We cheered the little old lady who took a hammer to the office and smashed their desk. |
Anonymous
What??? When was this? |
Anonymous
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OP here -- the little old lady who smashed up the Comcast equipment is my HERO! (You can find this if you go to the blog I mentioned -- comcastmustdie I think is the search term on google). In the meantime, to the person who says that I should find another option if they haven't hooked me up -- oh how I wish I could. There is no other option. I need high speed internet. DSL won't work. I am in advocacy and work from home. I need a high enough connection to watch Congressional hearings. Also, even though they haven't yet hooked me up, they have managed to send us a bill. We got the first one -- and they managed to double charge us for the installation they never got right (and it was supposed to be free after the first no-show, let alone dozens). And of course they're billing us for service we do not presently have.
I'm speechless at how poor the service is. I feel like explaining it would take as long as it took for everything to happen to us, the story is so long if you count every ridiculous stunt they pulled. Here's a good one, though -- at one point, we finally got through to a supervisor, and she put us on hold for a half an hour while she supposedly called the tech. She got back on and chided us for lying about being home for our appointment - she said the tech said he was at our house but we weren't there. And she said "and I know he's telling the truth and you are lying because he even said what color door you have. You have a white door." (We have a blue door, not that anybody from comcast was anywhere near it!) We had major problems at our last house, too (including the first technicians telling us they had to get something from their car and then driving away, leaving me with all of their equipment everywhere and a hole in our external wall from a botched wiring attempt - and then Comcast told us that the equipment the techs left (that was not ours nor was it useful to us nor was it ever requested) had to be taken back to their offices in Brookland or we would face collection agencies. What else can we do? DSL is not fast enough, Fios is not here. So we have to keep begging Comcast to please come and correctly install their inferior product, because they're the only one with the fast enough connection...that is, when it's working!!! |
Anonymous
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OK, I found DC's Cable Office. You could try filing a complaint there. From my experience in another jurisdiction, you get more results if you contact an elected official and complain to them. Council member, mayor, whatever.
But here's the Cable Office website. Good luck. http://octt.dc.gov/main.shtm |
Anonymous
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RCN is in the District. We have it (we are in a row house, and they came and installed our system). It has high speed internet (I also work from home and need streaming video, upload large media files, etc). Try them - we started with Starpower before they were bought out by RCN. Starpower's service was better, but RCN still beats Comcast by a mile. BUT, if Fios ever gets here, we'll probably switch, as my friends with Fios in VA have a much better deal price-wise.
Seriously, get away from Comcast as fast as you can. Unless you're in an apartment building that only has a Comcast hookup, there's no reason to use them. |