Interior designer- who covers cost of errors?

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07/13/2016 17:55

Subject: Interior designer- who covers cost of errors?

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Anonymous

We don't have a contract. There are a few issues that have become contentious:
1. Faux painting of chandelier- designer selected color. I expressed reservations because I felt it was too shiny. She painted the dome of chandelier very lightly with the final color which looked ok. When the faux painter was done the end result was really awful- picture fluorescent pink when you wanted a pastel pink. she called thfaux painter back to tone down. End result still not quite right with sconces looking completely different from each other and chandelier- whole thing horrible until she added the crystals back when it just looks okay-nowhere near the eclectic fun outcome she had promised but just normal looking chandelier. Meanwhile faux painter bill tripled.

2. Requested sand colored Restoration hardware mirror. She ordered wrong color in error- came in dark grey with black shadows. Faux painter was still here as he had initially been commissioned to replace the crystals after painting chandelier. He was taken off that job and the hours were diverted to faux painting mirror to the sand color we had ordered. Faux painter went over to get job done properly. Again additional cost.
Final cost for faux painter 4 times initial quote.

3. We agreed to paint the banisters on stairs a dark brown and the sides of stairs all white. We have light brown colored wood floors. I was out all day and came back to all fine except sides painted only up to the stairs. I was expecting to only see dark brown and white. Rather there is dark brown, Light brown wood on stairs and white at the sides of stairs. Called to confirm that the sides of the stairs would all be white but she said no excerpt at an additional cost.

Now I'm going to have to eventually change the chandelier, Pay to have sides of stairs painted and cover all the additional costs or correcting the faux painting job on chandelier and mirror.

As an aside, l've had other problems with this designer. She's a one woman band with several clients, many of whom are higher up the totem pole than I am. There gave been many times we'd arrange to meet but she'd get a call from one of her higher paying clients and she'd just not turn up and not let me know. There have been times I've had to pay someone to stay home to wait for her contractors only for them to not turn up. I've told her several times that I fully understand that she has to meet the demands of her long term higher paying clients first land all I needed was a heads up and not left hanging chads at those times she goes completely incommunicado-so I can't even get hold of her.

Question: do I bear full cost of all the or do we share visit since did chose color that required correction. I had agreed to the original quote for faux painter but had not anticipate the additional cost of correction. Is there an equitable way to share this cost?