We have the wood ones. Gave them exact measurements and followed their instructions to a T. Still took them 2 tries to get the measurement correct. 2nd try did not get the correct cloth (tape?) that runs vertically over the strings correct. 3rd try was a charm. They covered all expenses but it was really frustrating. Looks really nice but I'm frustrated that they slats don't close tighter and seem to have a little gap. Should also note ours are the type that you raise and lower by pulling on them, they don't have a cord to do that.
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