PP 15:15 again.
And I found the FB post from my friend. He had this conversation a couple of months before mine. He and I both work in IT security, so we both have an idea how to really boggle the poor saps who make these calls who have to try and figure out what to say when we go off-script. We can both make this s&*t up on the fly.
Today was "Fun With Telemarketers Day".
Got a call from "Private Caller" who said he was from "PC support" and wanted to help me fix a problem with my computer.
After advising the gentleman that I hadn't called any form of tech support, and that my computer was just fine, thank you, he assured me that they had identified a problem with my system, and they were calling to help me fix it.
Oh, really .... How nice of them. Well, I'm not particularly busy, Let's see where we can go with this ....
Me: You've identified a problem with my computer? Can you tell me which computer has the problem?
Him: How many computers do you have?
Me: You're the ones who identified the problem. Can you tell me what kind of computer has the problem?
Him: No, sir, I cannot tell you that.
Me: Ok, then - can you at least tell me what the operating system is?
Him: Windows. (Good guess - that's only 85% of all the computers out there...)
Me: What version?
Him: I cannot tell you that sir.
Me. So let me see if I understand. You want to help me fix a problem with my system that you discovered, but you can't even tell me what operating system I have?
Him: Sir, do you not want our help?
Me: Hey, you called me.
Him: Indeed we did, sir.
Me: OK, fine. Let's do this.
Him: Very good. Is your computer turned on?
Me: Can't you tell?
Him: Excuse me, sir?
Me: You've identified a problem with my system. That means you must be able to access the machine. Can't you tell if it's on?
Him: No sir, we cannot tell that.
Me: Then how were you able to identify the problem with my system?
Him: Sir, you're not being very helpful!!!
Me: That's true. What I'm really doing is wasting your time. (Expecting a hang-up right about now... but no!!!)
Him: (sounding hurt) Indeed you are, sir! And we're just trying to help you fix your computer!!
Me: Right. You're going to ask me to download an application or click on a link to get things "fixed"...
Him: No, sir, we are not going to to that.
Me (surprised): You're not?
Him: No, sir. we will talk you through the procedure.
(I'm intrigued at this point. My guess is that they're trying to get me to install some package on my system that enrolls me in a botnet or something. But if they're not having me download anything or visit the site, are they going to have me edit the registry or run system commands by hand"??)
Me: No downloading apps or visits to web sites? OK, I'm in. What do I do?
Him: Please wait while I get my tech supervisor.
(I hear about a minute of discussion in a foreign language in the background....)
Guy #2: Hello, my name is Vil. I'm a senior systems technician, and I'm going to walk you through our process.
Me: Hi, I'm <John>. I work at <Federal Agency> and I develop and maintain operating systems. I understand you're going to tell me all about my system issues. I'm looking forward to this - I'm all ears.
<click>
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