EZ Pass hell for honest mistake - heading to court

[Anonymous]

OP - please clarify if tolls were actually getting paid.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Why does the license plate matter at all? If the EZpass is in the car properly, it reads that, not the license plate.

We just went through this. Husband got a new car, I didn't update the car in our account, we traveled over Xmas and I started getting notices for unpaid tolls. I assumed our transponder wasn't working. Turns out, for the low speed tolls, it reads the transponder. For the higher speed tolls that are everywhere now, it is too fast to read the transponder so it snaps a pic of your license plate and then they match it to your EZ Pass account and debit your account. But, if your license plate is not updated, you get a notice in the mail for an unpaid toll. OP, I called as soon as I got the notices and resolved the issue. If you pay right away, there's no penalty and they just charge you the price of the toll that you went through. So how on earth did you wait until after you got 50 notices to do anything??

Thanks for this information. I had no idea this was the case. We sometimes give our EZ pass to family members and thus far have had no problems, but I will keep this information in mind.

[Anonymous]

Something similar happened to me but not to the tune of $7k. I think some of the story is that it isn't clear when they send you second and third notices, that they are second and third notices or different violations. It racks up - not an excuse and was laziness on my part for not figuring it out. I was lucky because I set a court date that wasn't scheduled for 2+ years and then they had a deal where you could pay the fine only and not the fees.

[Anonymous]

I just logged into my EZ pass account and realized only one of our two cars is in there and it is an old license plate from when we lived in DC - and we moved in 2015. And we've never had an issue! We've used it in two cars and neither has their license plate number in the account. I'll be updating that today.

[Anonymous]

This is why, despite peer pressure, I stay away from EZ pass. Too many horror stories and you're looking at jail, potentially.

[Anonymous]

Anonymous wrote:I just logged into my EZ pass account and realized only one of our two cars is in there and it is an old license plate from when we lived in DC - and we moved in 2015. And we've never had an issue! We've used it in two cars and neither has their license plate number in the account. I'll be updating that today.

m

Yes, we had a problem, because my husband's transponder stopped working. For some reason, even though I had updated his new car info on the account, it regressed to an old license plate that he had before we were married 13 years ago, when we didn't even have ezpass! Their system is so screwy!

[Anonymous]

Anonymous wrote:This is why, despite peer pressure, I stay away from EZ pass. Too many horror stories and you're looking at jail, potentially.

Being stuck for hours on the highway waiting to pay by cash is pretty much like jail to me.

[Anonymous]

I just got on and updated. Both of our license plates were wrong...

What makes me irritated is that they don't email you when you have a violation. I would like an email notice when I receive one. They can email me when my account gets low, but not when I get a violation? They obviously want the violations so they can fine you.

[Anonymous]

Anonymous wrote:I just got on and updated. Both of our license plates were wrong...

What makes me irritated is that they don't email you when you have a violation. I would like an email notice when I receive one. They can email me when my account gets low, but not when I get a violation? They obviously want the violations so they can fine you.

Yeah. This sort of nails it for me.

[Anonymous]

whatever you do, OP, deal with it. no more ignoring:
http://www.northjersey.com/story/news/essex/2017/0...50-ezpass-violations/97798782/

[Anonymous]

Anonymous wrote:whatever you do, OP, deal with it. no more ignoring:
http://www.northjersey.com/story/news/essex/2017/0...50-ezpass-violations/97798782/

Link DOA

[Anonymous]

maybe this one will work: http://www.nj.com/hudson/index.ssf/2017/02/woman_owes_more_than_9k_in_ezpass_tolls_authoritie.html

[Anonymous]

Anonymous wrote:I just got on and updated. Both of our license plates were wrong...

What makes me irritated is that they don't email you when you have a violation. I would like an email notice when I receive one. They can email me when my account gets low, but not when I get a violation? They obviously want the violations so they can fine you.

So lets think about this statement. you want an email notice when you are in violation. the car lic plates listed where improper. so how would they know WHO to email them to? Second. if the battery in your transponder is out, when you drive through the the toll plaza, it will not register. Ergo they have no way of knowing if you drove through since the transponder is not working. so they only thing that can do is then contact the DMV cross reference the tag number on the vehicle with a known name and address (mailing) and then send out the violation notice in the mail, all the while you are still driving through the toll plaza racking up fines.

its not their fault. its your fault for having improper account information.

Suck it up, negotiate as best you can. and learn fromk you mistake.

Often mistakes must either be painful or expensive for us to learn from them...

[Anonymous]

Anonymous wrote:

Anonymous wrote:I just got on and updated. Both of our license plates were wrong...

What makes me irritated is that they don't email you when you have a violation. I would like an email notice when I receive one. They can email me when my account gets low, but not when I get a violation? They obviously want the violations so they can fine you.

So lets think about this statement. you want an email notice when you are in violation. the car lic plates listed where improper. so how would they know WHO to email them to? Second. if the battery in your transponder is out, when you drive through the the toll plaza, it will not register. Ergo they have no way of knowing if you drove through since the transponder is not working. so they only thing that can do is then contact the DMV cross reference the tag number on the vehicle with a known name and address (mailing) and then send out the violation notice in the mail, all the while you are still driving through the toll plaza racking up fines.

its not their fault. its your fault for having improper account information.

Suck it up, negotiate as best you can. and learn fromk you mistake.

Often mistakes must either be painful or expensive for us to learn from them...

I posted above about how even though I had updated my account online, they replaced it with an old license plate of my husband's from almost 15 years ago! Also, when my husband called, two different people at EZPASS told him the transponders didn't have batteries and never went bad!! They acted like he was crazy for suggesting that!

[Anonymous]

Anonymous wrote:

Anonymous wrote:I just got on and updated. Both of our license plates were wrong...

What makes me irritated is that they don't email you when you have a violation. I would like an email notice when I receive one. They can email me when my account gets low, but not when I get a violation? They obviously want the violations so they can fine you.

So lets think about this statement. you want an email notice when you are in violation. the car lic plates listed where improper. so how would they know WHO to email them to? Second. if the battery in your transponder is out, when you drive through the the toll plaza, it will not register. Ergo they have no way of knowing if you drove through since the transponder is not working. so they only thing that can do is then contact the DMV cross reference the tag number on the vehicle with a known name and address (mailing) and then send out the violation notice in the mail, all the while you are still driving through the toll plaza racking up fines.

its not their fault. its your fault for having improper account information.

Suck it up, negotiate as best you can. and learn fromk you mistake.

Often mistakes must either be painful or expensive for us to learn from them...

Actually they know your email address just as easily as they know your mailing address. In your example once they cross reference your license, they then can see your name and email address in their system.

VA DMV knows my email address and emails me when my registration is about to expire. Why are they still mailing me tickets then when they know my email address?