Commercial social media reps

[Anonymous]

Jeff, how do you feel about "social media managers" trying to manage their brands on the site?

There's a comcast rep trying to defend comcast on a thread that started with "how do I reach a comcast tech" but quickly (and unsurprisingly) turned into a rant thread. It seems to me DCUM has managed to be a community of individual users, uninvaded by commerce other than actual ads. And that letting social media managers in changes the community. But I don't know your thoughts or if you have a policy.

[jsteele]

If I corporate representative wants to defend their company and properly identifies themselves as a corporate representative, I have no problem with it. In this case, the Comcast representative -- while identifiable as such -- didn't make much of an effort to identify himself. Regardless, I think I will leave that thread because it looks like a fun opportunity to snark on Comcast. The best part is that the Comcast rep uses Verizon!!!