Problems syncing fitbit?

[Anonymous]

Anyone else. I haven't been able to sync in about a week. I typically use my phone to sync. I tried uninstalling the app, restarting my phone and re-installing the app. Still doesn't work. Keeps saying it can't find my tracker but my tracker is right next to my phone. I decided to try the online software so I downloaded that on my laptop. Still wont work, at first I was getting a message saying it couldn't find my tracker and asking if I was sure if it had power (it's fully charged and sitting right next to the the little charging device plugged into my laptop). Now I'm getting a message that says there is no Internet Connection (clearly there is, I'm on the internet now).

Anyone else had these type of problems and found a solution? Between the difficulty with charging it that I've had and now this syncing issue, this thing is a real pain!

[Anonymous]

And, just tried to sync on laptop again and am now back to this message:

Does your tracker have power?

Make sure your tracker's display turns on
and it is close to the Wireless Sync Dongle.

[Anonymous]

I've had that happen a few times. The fix involves rebooting the tracker. My recollection of how to reboot it:

* plug tracker into the charger
* turn the tracker off by holding the button down until it goes dark
* pull the tracker out of the charger
* turn it on.
* try to synch

If that doesn't work, Google reboot FitBit.

Also make sure that your phone has the latest app update. I think if the app isn't the same version as their servers, it fails, but you don't get a usable error message.

[Anonymous]

Thanks. First I'll figure out how to check my phone for updates. If that doesn't work I'll try the reboot.

[Anonymous]

Oh you meant the app update, yeah I uninstalled and reinstalled so that's certainly not the problem. Off to try reboot.

[Anonymous]

rebooting worked and I didn't loose any data! Yay!