Is this wrong? (Bloomingdales Return Policy)
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Anonymous
| I know this has been done to death already, but I wanted an opinion on my particular situation. I purchased a nylon tote bag from Bloomingdales last January (2013) and just discovered a small hole in the bottom. This is from normal wear and tear - not an accidental damage. I have the same bag in a different color that is older but just fine - many others I know also have the bag and this hasn't happened. Bloomingdales' return policy says that they'll take it back and I can exchange for a new one. I expect a $150 bag to hold up longer than a year, and based on my observations they generally do. But I worked retail in college at a store with a similar return policy and it used to drive me nuts when people would take advantage of it. Is this the same thing (considering I have used the bag for a year), or do you think it's ethical to return (considering this might be a quality issue with this particular bag)? |
Anonymous
| I don't think it is ethical. It's a nylon bag with a small hole? You likely stuck something through it by accident. |
Anonymous
| Not ethical. I'm surprised you are even questioning it. |
Anonymous
| It's fine - this is the gamble that stores take by having generous return policies. LL Bean knows the pit falls and keeps to their return policy where as REI changed it b/c it wasn't working out for them. Corporations want customer loyalty - and sometimes they pay for it with generous return policies. CVS will let you return open, used makeup within a defined period. Nothing unethical about following their rules. However, it is unethical to try to cheat the return policy. |
Anonymous
| You have used it for a year. It's made of nylon, not leather. It's not ethical to return it. |
Anonymous
+1 |
Anonymous
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Personally I wouldn't return it, but that is just me. It looks like Bloomingdales would allow it.
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Anonymous
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Of course it is ethical. It is within their rules and you are not cheating it.
Now, if you did like someone I knew… she bought something new and return the old one for the money at target. It was some kitchen item. |
Anonymous
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It's Longchamp, I'm assuming? Those get holes in the corners pretty easily, and while I've never had one get a hole in the bottom I can see how it would occur. You can send it in (or probably get Bloomingdale's to send it in for you) and Longchamp will repair it, usually for free.
I would not return in your circumstance; I would feel unethical doing so. But definitely call or visit the store and see what they suggest. I'm sure they will have a resolution that will satisfy! |
Anonymous
| People pay $150 for a nylon tote bag? |
Anonymous
| I would not return it. |
Anonymous
Thank you PP, I did not know this was possible! In that case, I'll get on the website and figure out how to send it in. Problem solved 
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Anonymous
this |
Anonymous
You are welcome! Try this: http://us.longchamp.com/faq/after-sale-service-repairs#q174 I am not sure if they'll want you to take it Bloomingdale's first. Good luck! |
Anonymous
| Thank you so much - I really appreciate it! |