If/When it works, Collaborate is fine. |
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BB guy is saying that tests were done when the software was first installed and that they've had this load before (back to school week) with no trouble so they "didn't not anticipate issues with load this week."
He's an absolute idiot. |
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In response to the question "why did we not test this system" their answer is "we had no indication that these problems are occur." Really? What rock are the gatehouse staff living under?
Blackboard in response said, "we looked at previous data and predicted that there will be no issue with load." Does Blackboard know that there's a pandemic? Heads needs to roll. The faster Blackboard goes out of business, the better. |
| Grovel, BB guy, grovel more. |
IT person here. From waht I saw, the issue is not on BB's side. THey have plenty of capacity. It's the login side (used for more than just BB, also other services). That part uses FCPS servers and they couldn't handle the load. |
True. So how about let Elementary schools use BB and Middle and High school to do "online School". We can't just have everyone on the same platform! |
Yes. It's a Fairfax based company so it's unlikely that they're going to lose FCPS as a client but they might get a pretty unfavorable contract when it's renewed. |
+1 (your summary did make me laugh by the way it was written! funny!) |
BB should have anticipated that. |
Contract isn't being renewed. It costs a fortune, very few schools use it, and there are better programs. As of earlier this year, FCPS was moving to Schoolology in 2022 (?) but that has to be approved by the board who were hesitant. They won't be now. |
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What I am not getting, just how did they not know to test it pretty widely first?
Anderson is asking some good questions. |
189,000 students + 16,000 teachers. My husband does IT for the government and called it when he saw it! |
My husband works for the government as well. They had the same problem last week or maybe the week before (what day even is it?). Their entire system went down for several days due to capacity. |
Yep. They're the technology savvy vendor. The client is not tech savvy (often very bad at tech). It's the vendor who figures this stuff out. |
The teachers are posting assignments on google classroom. This is not a teacher issue. |