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Did she ever have a US passport? I would pay $150 to do a file search:
https://travel.state.gov/content/travel/en/passports/how-apply/citizenship-evidence.html Request a File Search When you apply for a passport, you should submit evidence of U.S. citizenship. If you cannot get evidence, you may request a file search if: You got a U.S. passport or Consular Report of Birth Abroad (CRBA) in the past, and You cannot submit it with your application Please complete the Request for a File Search and include it with your application. If your record was issued before 1994, you will need to pay a $150 file search fee. We charge this fee to manually search for your paper record. If your record was issued in 1994 or later, do not pay the $150 file search fee when you apply for your passport. We may ask you later to pay the $150 fee for a manual search if we cannot find your record after searching for it in an electronic database. You may also get copies of your passport record or your CRBA before you apply for the passport. |
It's very easy, or at least it was a couple of months ago. Sign your mom up for n online account and request a new card. Keep it in a safe deposit box, same with her passport. |
| Check with SSA or voter registration to confirm that she is a legal citizen. |