Mercedes dealership forgot about us? Loaner for six weeks?

[Anonymous]

Anonymous wrote:

Anonymous wrote:I think it is a bit odd that you haven't followed up after 6 weeks.

Right? When my car was in the shop for 3 weeks because of a back ordered part, I got regular updates from my service advisor. And, on other occasions,I would simply text her and ask for a status.

Not only is it odd, then why crowdsource here. OP< pick up the phone and find out.
Once we had a car into a dealership to be serviced. Someone broke into the shop and broke into our car to get something. The dealership actually lwanted US to put that on our car insurance. I said "of course not - this is your issue" and it went away but it was another hassle to get repaired. That may have happened to your car, OP. It's probably sitting out in a back lot being exposed to the elements and lord knows what else.

[Anonymous]

Update:

Went up to dealer and got our vehicle back. I am led to believe they did not know they gave us a loaner. Our vehicle had been ready for weeks. Everyone was nice and I have nothing to be upset about. Went to our beach house a few times and put the miles on their car instead of ours.

[Anonymous]

Anonymous wrote:Update:

Went up to dealer and got our vehicle back. I am led to believe they did not know they gave us a loaner. Our vehicle had been ready for weeks. Everyone was nice and I have nothing to be upset about. Went to our beach house a few times and put the miles on their car instead of ours.

They didn’t know they gave you the loaner? And they didn’t realize their loaner was missing for more than six weeks? What a careless dealer. You should hope that they did the repair work correctly and didn’t forget to tighten some screws.

[Anonymous]

Why wouldn't you want your car back? This is so weird.

[Anonymous]

If you can afford a beach house and a Mercedes suv, you can afford the miles on your car 🙄

[Anonymous]

Anonymous wrote:I think it is a bit odd that you haven't followed up after 6 weeks.

I find it VERY odd.

[Anonymous]

...and you NEVER to just pick up the phone to contact your dealer?

[Anonymous]

We once had a loaner for a long time, and it worked out well for us for a variety of complicated reasons I can't even remember now.

But we did have communication.

I think after 6 weeks you should call jsut to touch base. You can make it clear the timeline is fine, but just bump up on the radar a little. Or, wait another two weeks, max. But then definitely call. It's the responsible thing to do even if it's working on your favor now.

[Anonymous]

I had a loaner for 4 weeks and the car wasn't touched for the first three and 5 days. And I know because to assess the problem, it had to be driven and my app would have told me if it was. After it was driven twice the car was ready the next day and the fix didn't require a part. I think the advisor forgot about us. When I went back for my next appointment, he was no longer employed there. When I asked about him, I got reactions which lead me to believe he was fired.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Be careful and make sure you read the loaner agreement. Sometimes there is a daily mileage limit. Read the fine print.

It’s often 100 miles. But I’ve gone over and nobody’s ever said anything. If it’s a warranty repair, they can’t expect you not to live your life.

Note: This was dealer loaner not outside vendor ex Enterprise or Hertz. Some dealers outsource loaners to rental companies.

Funny thing, this. This is the type of thing you've decided is morally fine (and others may agree). But it's also exactly the thing that would void insurance coverage if you're ever in an accident with that car.

[Anonymous]

Just for the fact that my car would be sitting outside and not being run regularly, I'd check in on the status. Don't you usually keep your cars garaged and in regular use?