Anonymous wrote:I had a terrible experience with Kids Pro Soccer last year and then again this year. We are in Bethesda.
The first time, we signed up for Saturday, but no one showed up the first weekend, so I called. No one answered. We went to that park Sunday morning (to play at the park), saw the coach (we had previously done 2 seasons with them) and he said the Saturday class was cancelled and we could just join the Sunday class. We did, and it was a good experience for my DC. No one ever called to tell me that the Saturday class was not being offered, but I didn't complain because my child was getting to play soccer.
Then in the spring, we again signed up for Saturday, and no one every showed up. No one on Sunday either. I showed up for the following 2 weeks to see if I could catch the coach - no one was there. I called, email, and called - no one ever picked up the phone or responded. My fees were never refunded.
A few months later (we had not signed up for any more session after that) I received an email "cancelling" a class due to weather. About a dozen parents responded, all complaining about how Kids Pro Soccer should not ever contact them again, and they had all been ripped off. Each had a story similar to mine. Someone from Kids Pro Soccer responded to the thread saying that he was sorry those things had happened but that he was not responsible if a coach did not show up.
Given the number of folks who responded (and the number who probably stayed silent like me, but had a similar experience) I think that taking money and not planning to have anyone show up is part of the business model for Kids Pro Soccer. Out of the 4 seasons we did with them, the coach was just a no-show 2 times.
We will never use them again, and we have switched to Brit-Am.
So Kids Pro Soccer 's business model is to just take people's money and then not schedule coaches for the classes? I don't understand the mentality here.
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