Frustrated with Daycare Communication

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Silent about what specifically? Keep in mind that spaces for infants are hard to find and with class size limits they might be even more scarce.

+1 can you answer what they have been silent about? Otherwise you’re just complaining.

There's been no communication about an opening date, new protocols... Nothing. I emailed earlier this week. I've heard nothing.

Which center are you using and in which city?

[Anonymous]

Anonymous wrote:The really serious issue isn't that they aren't re=opened, but that they AREN'T COMMUNICATING WITH YOU. it isn't going to get better.

Find another space at a center that works for you and switch.

I mean... Talk is cheap. If you need child care, you need child care. We're past the point where communication is enough.

[Anonymous]

They might be unsure if they can reopen at all.

[Anonymous]

Anonymous wrote:They might be unsure if they can reopen at all.

What do you mean?

[Anonymous]

Anonymous wrote:

Anonymous wrote:They might be unsure if they can reopen at all.

What do you mean?

The new rules mean the daycare may not be profitable. Also, even though they've been charging fees it's likely many families haven't been paying, while they've still been responsible for their mortgage and rent.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:They might be unsure if they can reopen at all.

What do you mean?

The new rules mean the daycare may not be profitable. Also, even though they've been charging fees it's likely many families haven't been paying, while they've still been responsible for their mortgage and rent.

OK, I was wondering if that's what you meant.

If the center isn't opening because of a concern over profitability, then that absolutely sounds like breach of contract on their side and they shouldn't be charging anyone for care they're not willing to provide.

[Anonymous]

I have continued to pay but I know others have not.

[Anonymous]

Lack of communication is a pervasive issue. KAH, which provides before and after care for a lot of elementary schools in the area plus summer camps, does a terrific job of communicating with parents. Our daycare center was constantly giving inconsistent information to parents (we talk to each other), reversing course of whether tuition would be charged, not transparent about how they were going to reduce enrollment, not communicative (at all) about new procedures when the CDC and Maryland guidelines have been out since May, and the list goes on. It has been infuriating. We get that they don't know a lot at times, but something is better than nothing.

That said, finding spots is really hard right now (at least in my area of Maryland). Many preschools are not taking applications. I did everything I could to advocate for a spot despite the communication issues because I didn't want to be hosed in the fall. If you can find an alternative and like everything about that provider better, great. If the issue is just communication, I'd think twice about giving up a spot.