OT appointment canceled last minute. Help me not be annoyed.

[Anonymous]

The person is probably sick or got in an accident. Give them a break and reschedule. Don't you ever have stuff come up?

[Anonymous]

If anything - I would think you have the right to be a little frustrated in that they emailed you and did not call to make sure you got the email.

As a parent of a children who have received OT and PT services over time it is ME as opposed to the professional who needs to cancel (outside of the policy). Something like -I know our appointment is at 4:30 - but I just picked up my child and realized he has pink eye. So sorry for the late notice!

They NEVER charge me even though it is typically less than 24 hours when I know my kid is sick and will not be able to keep an appointment.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The test of whether it's a well-run practice is whether they keep their word and get back to you by the end of the day as promised.

Yes, and whether they cancel again. We had a child psychologist once who cancelled 2 out of 4 appointments with us because her "daughter was sick". Not like with cancer, but just sick so she couldn't go to day care. The psychologist acted like we should be totally understanding, but by the second cancelled appointment we were done. We both work in professions where we see clients and not only had we bent over backwards to arrange our schedules so we could both meet with her, we had back up care planned for our kids. The next psychologist we saw was much better anyway.

Yes, you should be understanding. Little ones get sick. They should be home with their parents. You are selfish if you send your sick kid to day care and I'd be concerned about a professional who doesn't place a priority on their children.

[Anonymous]

My son’s SLP is pregnant and she has had to cancel or reschedule us 3-4 times in the past few months. She actually just emailed me about rescheduling two more appiointments this fall. While it is annoying to have to reschedule, or disappointing to have to skip a week, I certainly understand. I took tons of time off work with my pregnancy- once, I took the afternoon off to get a pedicure! When I am feeling frustrated or inconvenienced, I try to remind myself that she is a person and a parent just like I am. I am one of several clients on her schedule, and I dont have the right to expect her to prioritize my son over her own family or personal needs.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The test of whether it's a well-run practice is whether they keep their word and get back to you by the end of the day as promised.

Yes, and whether they cancel again. We had a child psychologist once who cancelled 2 out of 4 appointments with us because her "daughter was sick". Not like with cancer, but just sick so she couldn't go to day care. The psychologist acted like we should be totally understanding, but by the second cancelled appointment we were done. We both work in professions where we see clients and not only had we bent over backwards to arrange our schedules so we could both meet with her, we had back up care planned for our kids. The next psychologist we saw was much better anyway.

Yes, you should be understanding. Little ones get sick. They should be home with their parents. You are selfish if you send your sick kid to day care and I'd be concerned about a professional who doesn't place a priority on their children.

So if you had surgery scheduled you'd want your doctor to cancel to stay home with her sick kid? That's preferable to you to the surgeon having back up child care? Wow, ok. I'd find a new doctor.

[Anonymous]

Anonymous wrote:My son’s SLP is pregnant and she has had to cancel or reschedule us 3-4 times in the past few months. She actually just emailed me about rescheduling two more appiointments this fall. While it is annoying to have to reschedule, or disappointing to have to skip a week, I certainly understand. I took tons of time off work with my pregnancy- once, I took the afternoon off to get a pedicure! When I am feeling frustrated or inconvenienced, I try to remind myself that she is a person and a parent just like I am. I am one of several clients on her schedule, and I dont have the right to expect her to prioritize my son over her own family or personal needs.

Why would being pregnant necessitate someone rescheduling? When I was pregnant I scheduled medical appointments around pre-existing work commitments. That sounds very unprofessional.

[Anonymous]

Anonymous wrote:

Anonymous wrote:My son’s SLP is pregnant and she has had to cancel or reschedule us 3-4 times in the past few months. She actually just emailed me about rescheduling two more appiointments this fall. While it is annoying to have to reschedule, or disappointing to have to skip a week, I certainly understand. I took tons of time off work with my pregnancy- once, I took the afternoon off to get a pedicure! When I am feeling frustrated or inconvenienced, I try to remind myself that she is a person and a parent just like I am. I am one of several clients on her schedule, and I dont have the right to expect her to prioritize my son over her own family or personal needs.

Why would being pregnant necessitate someone rescheduling? When I was pregnant I scheduled medical appointments around pre-existing work commitments. That sounds very unprofessional.

Maybe she is feeling sick or having pain? Maybe she's also juggling a health crisis with her spouse or parents and is trying to schedule 50 things at once? Maybe the baby has CHD or some other serious problem diagnosed or suspected prenatally and they are seeing a busy specialist with barely any appointment availability? Maybe her house is suddenly falling down around its ears and they need to schedule a bunch of repairs before the baby comes? There are a million problems she could be having that would be a perfectly good excuse. We never know what's going on in someone else's life.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The test of whether it's a well-run practice is whether they keep their word and get back to you by the end of the day as promised.

Yes, and whether they cancel again. We had a child psychologist once who cancelled 2 out of 4 appointments with us because her "daughter was sick". Not like with cancer, but just sick so she couldn't go to day care. The psychologist acted like we should be totally understanding, but by the second cancelled appointment we were done. We both work in professions where we see clients and not only had we bent over backwards to arrange our schedules so we could both meet with her, we had back up care planned for our kids. The next psychologist we saw was much better anyway.

Yes, you should be understanding. Little ones get sick. They should be home with their parents. You are selfish if you send your sick kid to day care and I'd be concerned about a professional who doesn't place a priority on their children.

So if you had surgery scheduled you'd want your doctor to cancel to stay home with her sick kid? That's preferable to you to the surgeon having back up child care? Wow, ok. I'd find a new doctor.

Yes, as they could be exposed and I don't want to risk getting sick on top of surgery. Plus, I don't want them worried about their sick kid when they are doing surgery on me.