Anonymous wrote:OP here - guys, I didn't buy the mat, I actually provided it (it came with a frame from ETSY). The $20.00 they charged my husband was just to CUT it! I very annoyed at myself too, because since this was from Etsy, I could have just measured the correct size of the little print before and asked the seller to cut the mat in the right size. It didn't even occur to me actually. I had no IDEA this was so expensive.
I’m surprised they were willing to accept the order. I used to do custom framing and I would’ve declined the order because if I messed up (and accidents do happen, especially cutting by hand, even more so when you’re cutting around an existing opening), I would have to replace the mat. Since you chose a ready made mat that came with a frame, it’s probably not going to be an exact match to what I have in stock. I don’t know if you’re going to be chill if I mess up your stuff or pitch a huge fit, and I don’t need the headache. Sometimes people couldn’t understand why t was such a big deal and didn’t want to take no for an answer, so I’d charge some over the top price that covered my time and the possible replacement cost. However, for an 8x10 custom, archival quality, single mat with one opening, that I had in stock, and I had 5 minutes free to pop it into the electronic cutter, I think would’ve run in the $10-15 range.
It’s annoying when people complain about the price of custom framing. Anything custom is going to cost significantly more than off the rack. That’s just the way the word works. It also takes longer. The materials are higher quality in most cases too. Comparing custom to readymade prices is like comparing apples to oranges.
In the future, if you want something like that done on the spot, you have a better chance if you go to a mom and pop shop. There’s a good chance you’ll be dealing with the owner, or someone who’s been there for years. They could probably cut mats in their sleep, and might whip it out for you for a few bucks. Larger chains have so many rules and don’t allow employees to make exceptions. A lot of “framers” at those places don’t know how to do basics like cut a mat or a frame, and sometimes don’t even know how to cut glass. Everything is automated and shipped to the stores for assembly. It’s not worth the time and money to train someone to proficiency on a skill they won’t be able to use or maintain.
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