Vent: Medical Records Department Complained my child has too many records to download

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I've never heard of anyone using zip drives in this day and age. It takes significantly longer to trasnfer data on a zip than on a usb. Perhaps you should switch systems, but more importantly, the two offices should talk to each other to transfer data electronically without physical go-betweens.

If you mean that the new practice has difficult opening and uploading the files from the floppy disc, and you are the only source of the data, then should transfer everything at home to a usb and give her the usb, unless you can upload everything yourself from home onto their medical portal.

OP here. I always thought everything could be electronic. I was surprised the pediatric practice had to fax their part even though they are associated with the same hospital. The first pediatric doctor did not use any electronic records at all-old school. That is where the bulk of the records on the zip drive came from. If we had his office do it, it would be faxing countless papers. The other opinions are just reports.

But now you have electronic data, since it's on the floppy disc you own, right? You can upload to your computer and send the records electronically from your computer, perhaps? Or download to a usb and give the person your usb?

Sorry about that. maybe it's called zip file. It's a compressed file. You click on it and a list of files with titles come up. I emailed it. I think there probably is a way she could have just added it to records without individually downloading each file (which is what she did). One doctor we saw just pulled up the same compressed file we had sent and he navigated it with ease. I wish she would have asked IT.

it's not on a floppy disk. it's a zip file we sent. I sent it electronically.

Oooh. OK, please don't confuse the two terms, they mean very different things. You're fine, she's out of line.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I've never heard of anyone using zip drives in this day and age. It takes significantly longer to trasnfer data on a zip than on a usb. Perhaps you should switch systems, but more importantly, the two offices should talk to each other to transfer data electronically without physical go-betweens.

If you mean that the new practice has difficult opening and uploading the files from the floppy disc, and you are the only source of the data, then should transfer everything at home to a usb and give her the usb, unless you can upload everything yourself from home onto their medical portal.

OP here. I always thought everything could be electronic. I was surprised the pediatric practice had to fax their part even though they are associated with the same hospital. The first pediatric doctor did not use any electronic records at all-old school. That is where the bulk of the records on the zip drive came from. If we had his office do it, it would be faxing countless papers. The other opinions are just reports.

But now you have electronic data, since it's on the floppy disc you own, right? You can upload to your computer and send the records electronically from your computer, perhaps? Or download to a usb and give the person your usb?

OP again. I thought it was called zip drive, but maybe it's called zip file. My bad. It's super easy to navigate it and I cannot imagine there isn't a way for her to download it all at once. One doctor we saw just pulled up the zip in the same form we sent it, clicked on it and zoomed to what he wanted to check. I suspect if she had asked IT she could have done this in an easy way. Instead she downloaded every single file inside.

it's not on a floppy disk. it's a zip file we sent. I sent it electronically.

Oooh. OK, please don't confuse the two terms, they mean very different things. You're fine, she's out of line.

[Anonymous]

I get why she complained. I just got a huge set of records via zip files today and honestly I just put it away for another day.

[Anonymous]

OP here. Responding doesn't see to work so I let out your response. Thanks though. My bad.I called it a zip drive and should have said zip file. She downloaded each individual file within it, but I don't think other places did that. They just left the zip files whole. One doctor seemed to access it in tact the way we sent it and he easily clicked on it and navigated to the data he wanted. Every file in the compressed file is labelled.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I've never heard of anyone using zip drives in this day and age. It takes significantly longer to trasnfer data on a zip than on a usb. Perhaps you should switch systems, but more importantly, the two offices should talk to each other to transfer data electronically without physical go-betweens.

If you mean that the new practice has difficult opening and uploading the files from the floppy disc, and you are the only source of the data, then should transfer everything at home to a usb and give her the usb, unless you can upload everything yourself from home onto their medical portal.

OP here. I always thought everything could be electronic. I was surprised the pediatric practice had to fax their part even though they are associated with the same hospital. The first pediatric doctor did not use any electronic records at all-old school. That is where the bulk of the records on the zip drive came from. If we had his office do it, it would be faxing countless papers. The other opinions are just reports.

But now you have electronic data, since it's on the floppy disc you own, right? You can upload to your computer and send the records electronically from your computer, perhaps? Or download to a usb and give the person your usb?

it's not on a floppy disk. it's a zip file we sent. I sent it electronically.

Oooh. OK, please don't confuse the two terms, they mean very different things. You're fine, she's out of line.

She didn't. You did. Weirdo.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I've never heard of anyone using zip drives in this day and age. It takes significantly longer to trasnfer data on a zip than on a usb. Perhaps you should switch systems, but more importantly, the two offices should talk to each other to transfer data electronically without physical go-betweens.

If you mean that the new practice has difficult opening and uploading the files from the floppy disc, and you are the only source of the data, then should transfer everything at home to a usb and give her the usb, unless you can upload everything yourself from home onto their medical portal.

OP here. I always thought everything could be electronic. I was surprised the pediatric practice had to fax their part even though they are associated with the same hospital. The first pediatric doctor did not use any electronic records at all-old school. That is where the bulk of the records on the zip drive came from. If we had his office do it, it would be faxing countless papers. The other opinions are just reports.

But now you have electronic data, since it's on the floppy disc you own, right? You can upload to your computer and send the records electronically from your computer, perhaps? Or download to a usb and give the person your usb?

it's not on a floppy disk. it's a zip file we sent. I sent it electronically.

Oooh. OK, please don't confuse the two terms, they mean very different things. You're fine, she's out of line.

My son's medical records for 2012-2022 were 8300 pages (3/4 of it from 2021-2022) and he received them on an encrypted USB drive. I would put them on that. You can also use DVD, his imaging records come on those so I'm sure they have the ability to read DVD.

We had to use the medical record in a legal proceeding btw and the only way the court would accept them was on DVD for IT security reasons.

[Anonymous]

Anonymous wrote:Report her to HIPAA

For what? Complaining? OP should say something to the office manager but I'm trying to figure out what HIPAA has to do with this.

[Anonymous]

Anonymous wrote:I mean she is not your personal secretary. Come on OP.

Stop trolling. That’s literally the job the person is paid to do and she’s like-do you “really” need all the records on file for your medically fragile kid? That’s both stupid and lazy-I would ask the doctor which of your child’s medical records he doesn’t want on file because his office staff is too lazy to do their job.