Upsetting scene at radiologist waiting room

[Anonymous]

Anonymous wrote:

Anonymous wrote:Poor old dear, I imagine lots of women in that generation would feel mortified.

On the one hand, that’s clearly not appropriate privacy wise and I feel certain is against protocol for the center. On the other hand, the person doing it probably makes minimum wage, has no benefits, and no job security-not that it makes it ok but the clinic is getting what it paid for, poorly trained staff and it’s not a lot of motivation to perform at their best, Sorry for the patient, though.

Doesn't matter. I'm tired of reading this excuse for poor service.

Definitely not an excuse but the root cause is the office not paying enough or offering adequate benefits/job security to get employees who won’t let things like this happen.

[Anonymous]

Anonymous wrote:Why on earth would an almost dead 93 year old be getting an MRI? What a waste of medical resources. No wonder our insurance costs are out of control,

Who hurt you so much that your an inhumane shrew?

[Anonymous]

Anonymous wrote:Why on earth would an almost dead 93 year old be getting an MRI? What a waste of medical resources. No wonder our insurance costs are out of control,

Not a waste of resources but they should not be doing it out in the open but its pretty common.

[Anonymous]

Medical staff ask women all these questions out in the open all the time and it's awful.

Nurse walking me back to have a surgical procedure: are you pregnant? When was your last period? Ten years ago @#$& I'm 58.

She *still* had me pee in a cup to make sure I wasn't pregnant. Of course it was a Catholic affiliated facility.

So this means it will never stop and I'll be asked questions about my last period when I am 93?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Poor old dear, I imagine lots of women in that generation would feel mortified.

On the one hand, that’s clearly not appropriate privacy wise and I feel certain is against protocol for the center. On the other hand, the person doing it probably makes minimum wage, has no benefits, and no job security-not that it makes it ok but the clinic is getting what it paid for, poorly trained staff and it’s not a lot of motivation to perform at their best, Sorry for the patient, though.

Doesn't matter. I'm tired of reading this excuse for poor service.

Definitely not an excuse but the root cause is the office not paying enough or offering adequate benefits/job security to get employees who won’t let things like this happen.

I hate this line of thinking. It's like saying people who earn very little are either stupid or insensitive and callous. I earn very little myself (likely less than the receptionist op saw in action) and I would NEVER do this to someone.

[Anonymous]

Anonymous wrote:Why on earth would an almost dead 93 year old be getting an MRI? What a waste of medical resources. No wonder our insurance costs are out of control,

This poster is a waste of resources

[Anonymous]

It's really not a big deal OP. Calm down.

[Anonymous]

Anonymous wrote:You can report HIPAA violation.

This is NOT a HIPAA violation. It's only a violation if a staff member or provider shares information without the patient's consent. In this example, the patient is sharing information with the staff. But, it's inappropriate and those questions should be asked in a place where the patient's privacy is respected.

[Anonymous]

Why didn't you speak up? Walk over to the counter and say "It's clear this lady is embarrassed - perhaps you could give her the dignity of privacy and ask these personal medical questions in an exam room rather than in front of others?"

[Anonymous]

Anonymous wrote:It's really not a big deal OP. Calm down.

Medical provider here. I disagree. Getting a pregnancy test on someone who is technically still child bearing age (though 58 is a bit ridiculous) is standard. People lie and then have procedures done and oops they were pregnant and now you've done things you shouldn't do to a pregnant person.

Continuing to ask a 93 year old when her last period was and questions like that, especially when it's clear she is struggling to give an accurate answer is unnecessary. And if there are questions that need answers but she either can't hear or needs time to think, they can be asked in the room. They don't need to be asked louder and louder. This is the problem when there are just blanket policies in place. I see it more and more and the policies put in place by those on the business side of things override any of the more personal and critical thinking side of things. I've seen staff get reprimanded for not filling out those forms correctly because they haven't asked those questions in similar situations. It's ridiculous.

[Anonymous]

ok 15:30. I see your point.

I take back what I said at 15:21

And thank you for your thoughtful response to my short sighted one.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Poor old dear, I imagine lots of women in that generation would feel mortified.

On the one hand, that’s clearly not appropriate privacy wise and I feel certain is against protocol for the center. On the other hand, the person doing it probably makes minimum wage, has no benefits, and no job security-not that it makes it ok but the clinic is getting what it paid for, poorly trained staff and it’s not a lot of motivation to perform at their best, Sorry for the patient, though.

Doesn't matter. I'm tired of reading this excuse for poor service.

Definitely not an excuse but the root cause is the office not paying enough or offering adequate benefits/job security to get employees who won’t let things like this happen.

I hate this line of thinking. It's like saying people who earn very little are either stupid or insensitive and callous. I earn very little myself (likely less than the receptionist op saw in action) and I would NEVER do this to someone.

That’s not what I’m saying at all. I’m saying there is high turnover, poor morale, and inadequate training for these roles and the when those things are true there is a greater risk of suboptimal performance whether it’s a bunch of radiologists or a bunch or radiology front desk folks. I speak from experience!

[Anonymous]

Anonymous wrote:You can report HIPAA violation.

This is exactly what I would do. And call the department.

None of that is anyone’s business. I had all those questions asked to me in the treatment room by a doctor.

[Anonymous]

Anonymous wrote:Poor old dear, I imagine lots of women in that generation would feel mortified.

On the one hand, that’s clearly not appropriate privacy wise and I feel certain is against protocol for the center. On the other hand, the person doing it probably makes minimum wage, has no benefits, and no job security-not that it makes it ok but the clinic is getting what it paid for, poorly trained staff and it’s not a lot of motivation to perform at their best, Sorry for the patient, though.

Some big assumptions there. Also not an excuse.

"Poor old dear" is very condescending. Do you have an elderly grandparent or mother?

[Anonymous]

Isn't your posting this info a form of a HIPAA violation? You posted a lot of identifying info.

I agree with others that you should call the medical office and complain to a manager.