Vanguard customer service is TERRIBLE

[Anonymous]

OP surprised to see this thread again. Vanguard and I officially broke up yesterday…finally!
I’m a small peanuts investor right now but it seems short sighted to chase people away.

[Anonymous]

The service does not get good until you are Flagship. We call and they pick up on the second or third ring.

[Anonymous]

Anonymous wrote:I don't know why people have kept recommending Vanguard for years on DCUM.

Because it is there where you're most likely to see the highest returns after expenses, assuming you invest intelligently and prudently. The higher fees charged at competitors are a meaningful and avoidable drag on returns.

[Anonymous]

We had a horrible experience at Vanguard too. We are trying to consolidate our accounts and rolled an IRA from another brokerage firm to Vanguard. Vanguard deposited the funds into the wrong account and it was a nightmare getting it moved.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I don't know why people have kept recommending Vanguard for years on DCUM.

Because it is there where you're most likely to see the highest returns after expenses, assuming you invest intelligently and prudently. The higher fees charged at competitors are a meaningful and avoidable drag on returns.

+1
I've been with Vanguard over 20 years and I think I called customer service twice. Everything was fine, but even if they sucked, I really don't care much.

[Anonymous]

Anonymous wrote:The service does not get good until you are Flagship. We call and they pick up on the second or third ring.

this